Forms - "Execute a Menu Option" selection screen is blank

Report · Nov 15, 2021

Has anyone seen this when working with forms on a Mac? It has been going on for a long time and through several updates. I haven't checked to see if it does it on my Windows VM, but I may have to so that I can use this feature.

Starting from a new, blank sheet:

Tools/Prepare Form/ add a button from the toolbar.
Right click on button object.
Properties/Actions/Execute a Menu Item/Add

"Menu Item" Window is blank.

I tried Adobe support. I had two people take over my computer and try to figure it outr. Frustratingly, I ran out of time. Whatever they were doing was very involved. They closed the ticket before I had time to get back to them.

Aside from Adobe support, I have tried clearing caches, and removing with the uninstaller and reinstalling.

Nothing helps. I really just want to know if it is just me, or if this is something others have experienced. I have found nothing on my web searches.

Acrobat Pro DC

Architecture: x86_64

Processor: Intel

Build: 21.7.20099.455081

AGM: 4.30.111

CoolType: 6.0.0

JP2K: 2.0.2.49666

MacOS

BigSur Version 11.6

Model Name: iMac

Model Identifier: iMac19,1

Processor Name: 8-Core Intel Core i9

Processor Speed: 3.6 GHz

Number of Processors: 1

Total Number of Cores: 8

L2 Cache (per Core): 256 KB

L3 Cache: 16 MB

Hyper-Threading Technology: Enabled

Memory: 64 GB 2667 MHz DDR4

Graphics: Radeon Pro 580X 8 GB

System Firmware Version: 1554.140.20.0.0

Report · Nov 16, 2021

Hi Garyc

Hope you are doing well and sorry for the trouble. As described on executing a menu item from the Button in the PDF form a blank screen appears.

I have tried to reproduce the issue on my end using Win 10 OS and Adobe Acrobat version 21.07.20099 and its working fine.

Is this a behavior with a specific menu item or with all of them. Please share a small video recording of the same for a better understanding.

Also please try to reset the Acrobat preferences as described here- https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there.

Regards

Amal

Report · Nov 23, 2021

Didn't work.

Report · Nov 24, 2021

Hi Gary

Hope you are doing well and sorry to hear that .

Would you mind sharing the version of the MAC OS you are using? Also please collect the logs of the affected machine as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share the logs via document cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html so that we can isolate the issue for the fix.

Also please share a small video recording of the issue for better understanding.

Regards

Amal