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New Participant
May 8, 2023
Question

Fresh Install OCR Errors

  • May 8, 2023
  • 1 reply
  • 2545 views

Hello, just installed Adobe Acrobat Pro 2020. Trying to OCR some text from pictures. I get an error message: "Unable to locate PaperCapture recognition service. Your installation may be corrupt."

 

No problem. I follow the Learn More button, and do what it says. Then I get "Acrobat could not perform Text Recognition on this page because:

Unknown error"

 

Super. So I uninstall, clear the Acrobat folders & reinstall, and get the same sets of errors (see attachments).

 

Now what?

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1 reply

gary_sc
Community Expert
May 8, 2023

What kind of files are the pictures you have? TIF, JPG, GIF, PNG?

New Participant
May 8, 2023

Mostly JPEGs, but I have some TIFs as well.

New Participant
May 8, 2023

It does the same with both.