Full text index with catalog in Adobe Acrobat Pro

[Stacy29609335somi]

My operating system is Windows 11.  Prevous to an Adobe April update when I would go to "Full Text Index with Catalog" > "Open Index" > "Build" only new files were added to the index. Now "Build" does the same thing as "Rebuild" and all files are indexed, which takes a couple of hours. 

I have spent a few hours on the phone with Adobe techs where we uninstalled and reinstalled Adobe Pro (three times), we've set my version back to a couple of different previous versions and nothing fixes this problem. I'm currently back to the newest version 2024.002.20857-64 bit.

[Amal.]

Hi @Stacy29609335somi 

Hope you are doing well and thanks for reaching out.

Would you mind sharing the small video recording of the steps you are doing and the issue occurring for more clarity?

Also share the PDF file along with the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , and Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

[Stacy29609335somi]

Thank you Amal for your attention to my problem. Before I provide the logs mentioned above I would like to explain the issue in more detail.  I'm not experiencing a crash or a procedure not completing successfully. Ultimately my index is built successfully just not the way it did in early April where it only added new files to the index. I've included two documents to explain my problrem further. I've included a document showing the steps I take to build the index. I have also included a document showing the index log information when the "build" function would only append new files to the index and how it is doing it since 4-25-24 where the "build" function processes as if I have selected "rebuild". You can see where the process recognized actual new files previous to 4-25-24 and since then it thinks all files in the index are new.

I feel the need to clarify why this is a problem when ultimately I end up with a index that has completed successfully. We are adding hourly to our index and would like it to be searchable as quickly as possible. Previous to this problem we were building the index hourly to keep it as current as possible. Now we can't "build" the index during the work day because it takes an hour plus to index all files so we are left with updating the index once each evening. 

[Germaster1965]

Hi,

We are experiencing the same issue. We can over 200 PDFs in a folder. When we initially index the folder, Catalog will process all the PDFs. This is expected and all good. But when one or two PDFs are added to the folder, Catalog will reindex all the PDFs again. Older versions of Catalog would only process new and revised PDFs and this would take mere minutes. Now with the current version, we have to wait hours (again) for the index to complete. It also ties up Acrobat where we can't use the application until the indexing is done. Not very productive!
It makes no sense to reindex PDFs that have not changed, especially when a previous version of Catalog never did this.

[Amal.]

Hi there

We are sorry to hear that. Would you mind sharing the video recording regarding the issue and the logs, as requested above, for further investigation?

~Amal

[Stacy29609335somi]

Log id bfdb1103-7a4d-46d6-9143-34c7482e5cd7

[Shae_Shae]

I am also having this issue with a few of my indexes that are saved in the same location.

I hope you didn't need the full video of it indexing over 200 PDFs. 

https://drive.google.com/drive/folders/1qGTKYXhtrkRprYuDYTQ9JgcQOCETwi7p?usp=sharing

[Amal.]

Hi there

We have reported this issue and shared the logs  to our engineering team for review.

We will share the update as soon as we get any information.

~Amal

[Amal.]

Hi @Stacy29609335somi @Shae_Shae @Germaster1965 

Our engineering team is working on this issue and is trying to produce the same. However, the issue is not reproducible at our end. Could you share a PDF file where the issue is reproducible, so that our engineering team can further look into it. 

~Amal

[Germaster1965]

Hi Amal,

I find it quite strange that there are 3 different users experiencing the same issue and your team cannot reproduce the same problem.  We all have a folder of PDFs that are indexed using Catalog. The initial process of indexing all the PDFs works as desigined. Each PDF is indexed. It's when a NEW PDF is added to the folder that was just indexed or when an existing PDF from the folder is REVISED and the index process is run. Catalog will process ALL the PDFs again. It should only process the NEW PDF and the REVISED PDF. Your team just needs do exactly what I wrote. I don't think a video or sample of PDFs for your team to use is really required.

Your team can put 10 PDFs in a folder and index them. Then add 2 new PDFs and revise 2 PDFs from the same folder that were intially indexed and run the index again. Hopefully they will see the same results that we are getting, where all the PDFs are indexed.

We should expect to see only 4 PDFs indexed, the 2 new ones and the 2 revised ones. 8 PDFs that were not revised or changed should not be processed during the indexing.

Thanks  

[Amal.]

Hi there

Thanks for sharing the information. I have passed it to the engineering team.

Will keep you posted of the progress.

~Amal

[Germaster1965]

Hi Amal,

The attached and the image below is a log of a test index I performed, where I started with 2 PDFs and added 2 new PDFs. As you can see, Catalog is indexing all the PDFs all over again when it shouldn't, depending on the state of the PDFs.

[Amal.]

Hi there

Thanks for sharing this, please give us some time to get it checked with the engineering team.

We will share the update as soon as we get any input from the team.

~Amal

[Shae_Shae]

Is there any update on this??

[Mohammad32325258y2su]

I am having preisely the same problem. Every time I build a catalog, all files including the unchanged ones are reindexed. This is not very intutive. I hope the issue is resolved asap.

[Stacy29609335somi]

Update for those following this thread. My IT team had a phone conference with Adobe techs on August 12th about this issue with no resolution at that time. Adobe was going to continue working to resolve the issue. My IT specialist reached back out to Adobe on September 4th to get a progress report. We haven't heard back yet. If we get any resolution, even if it's just "this is the way it is now" I will post on here for those who are having the same problem. 

Just an FYI, currently for indexing we are using an outdated laptop that had an old version of Adobe Pro that builds and adds only new files to the index like it used to. Not ideal, but we're limping through with that in hopes of a resolution. 

[Shae_Shae]

Thank you so much for the update! I appreciate it.

Fingers crossed that they get it resolved ASAP. 

[Shae_Shae]

This worked for me!!

Here's an email I received from support:

Hi there

Hope you are doing well and sorry to keep you waiting.

Our engineering team is actively working on this issue and shared their findings as below:

Try creating the bDisableNewOnix entry at the registry path HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown and setting its DWORD value to 1. This action has a dependency on MS VC 2013 runtime, which was deprecated in April 2024. If you have an Acrobat version prior to this deprecation or has updated from pre-April version, disabling via the registry should work.

Steps to create the registry:

1. Open the Registry Editor on your computer
2. Enter the path as ‘HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown’
3. Right click on the blank space in the right hand side and from the context menu click on New > DWORD (32-bit) Value
4. Name this newly created Key as ‘bDisableNewOnix’
5. Right click on this Key > Modify > Set Value date to 1> OK

[Stacy29609335somi]

I'm so glad! It worked for us as well. Hopefully this will be fixed in an upcoming update.

[Mohammad32325258y2su]

Not working for me. I have Adobe Acrobat Pro 64 bit.

[ls_rbls]

@Shae_Shae ,

Thank you for sharing this.