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J
jasqid
New Participant
September 29, 2023
Question

Get Started Pop-Up every time I open Acrobat

  • September 29, 2023
  • 2 replies
  • 1449 views

I refreshed/reset my Windwos 11 PC. I have a fresh install of Acrobat Pro. The last several days I keep getting this Getting Started window. I have unchecked "Show me adobe message is the preferences but it still persists. I found a thready with antoher user having the same problem but the remedy appears to be a secret and privately shared.

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    2 replies

    setonl30411167
    setonl30411167
    New Participant
    October 2, 2023

    Hi there,

    I have the same issue. Can you please post the solution for all of us?

    Cheers

    J
    jasqidAuthor
    New Participant
    October 2, 2023

    From Support I received. This does involve a registry manual edit. In the below location, I did not have the "bHighbeamNoticeShown" DWord in this location. I Manually navigated and added this 32bit DWORD  Modified the entry from 0 to 1. - My issue was corrected. Anyone reading this I will assume knows how to open, navigate and use RegEdit. 

     

    [HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\UsageMeasurement] "bHighbeamNoticeShown"=dword:00000001 

    setonl30411167
    setonl30411167
    New Participant
    October 2, 2023

    Thanks very much.

    J
    jasqidAuthor
    New Participant
    September 29, 2023

    Thank you, Adobe - the registry edit corrected the problem.

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