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J
johns4728288
Participant
August 18, 2017
Answered

Getting "key not valid for use in specified state" after the most recent update

  • August 18, 2017
  • 1 reply
  • 1833 views

The knowledge base says to run the cleaner app, but that removes it totally.

This was after the most recent update.

If I do this, how do I get the product back?

The installation files (if they exist) are from years, and many versions, ago.

And why is this happening now? I've done many updates without issue so far.

This topic has been closed for replies.
Correct answer johns4728288

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'still need help', https://helpx.adobe.com/contact.html


All I needed to do was to create a new signature.

It's working fine now.

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 18, 2017

Windows 7 error “key not valid for use in specified state” | Uwe Hesse

J
johns4728288Author
Participant
August 21, 2017

Unfortunately, this didn't help.  I'm not surprised, since KB2918614 was installed on my PC in 2015, and all the previous versions of Acrobat worked fine with it.  It's clearly the newest Acrobat update (11.0.21) that's causing the problem. Perhaps I should uninstall that.

J
johns4728288Author
Participant
August 21, 2017

But that does not appear to be a possible choice of action.  No "Uninstall" button appears when it's selected.

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