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Monongahela Misfit
New Participant
September 13, 2022
Question

Having an Issue with Acrobat not loading... Any ideas?

  • September 13, 2022
  • 3 replies
  • 6155 views

Here's my issue...

Did I do it wrong?

 

Faulting application name: Acrobat.exe, version: 22.2.20191.0, time stamp: 0x62e98ed0
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x44d0
Faulting application start time: 0x01d8c78d5bcf75b3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: c4e3f54b-8de6-475e-bc21-2a85831cbbbe
Faulting package full name:
Faulting package-relative application ID:

Log Name: Application
Source: Application Error
Date: 9/13/2022 12:24:46
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OnlineLT068.onlinetransport.int
Description:
Faulting application name: Acrobat.exe, version: 22.2.20191.0, time stamp: 0x62e98ed0
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x32e8
Faulting application start time: 0x01d8c78d565869a3
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 17d53a7b-0416-4843-8e9c-202c35bf24c2
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-09-13T16:24:46.8726536Z" />
<EventRecordID>12590</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>OnlineLT068.onlinetransport.int</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>22.2.20191.0</Data>
<Data>62e98ed0</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.19041.789</Data>
<Data>2bd748bf</Data>
<Data>c0000409</Data>
<Data>000000000007286e</Data>
<Data>32e8</Data>
<Data>01d8c78d565869a3</Data>
<Data>C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
<Data>C:\Windows\System32\ucrtbase.dll</Data>
<Data>17d53a7b-0416-4843-8e9c-202c35bf24c2</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

 

First Event?

Log Name: Application
Source: Application Error
Date: 8/30/2022 14:46:21
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: OnlineLT068.onlinetransport.int
Description:
Faulting application name: Acrobat.exe, version: 22.2.20191.0, time stamp: 0x62e98ed0
Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
Exception code: 0xc0000409
Fault offset: 0x000000000007286e
Faulting process id: 0x409c
Faulting application start time: 0x01d8bca0ca80bd4e
Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\System32\ucrtbase.dll
Report Id: 226e63ef-dbdb-45a4-b3f5-ce8fe9a3ef86
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2022-08-30T18:46:21.8021637Z" />
<EventRecordID>10829</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>OnlineLT068.onlinetransport.int</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>22.2.20191.0</Data>
<Data>62e98ed0</Data>
<Data>ucrtbase.dll</Data>
<Data>10.0.19041.789</Data>
<Data>2bd748bf</Data>
<Data>c0000409</Data>
<Data>000000000007286e</Data>
<Data>409c</Data>
<Data>01d8bca0ca80bd4e</Data>
<Data>C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data>
<Data>C:\Windows\System32\ucrtbase.dll</Data>
<Data>226e63ef-dbdb-45a4-b3f5-ce8fe9a3ef86</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

This topic has been closed for replies.

3 replies

B
blogorama
New Participant
September 16, 2022

Just got off the phone with support.  They did a manual cleanup and then a reinstall without creative cloud and finally it works.  Phone call took ~40 minutes but was relatively painless.  

    E
    edwardmeyer
    New Participant
    September 19, 2022

    Thanks for the update blogorama. I tried your suggestion using acrocleaner and re-install Acrobat Pro without CC, but still seems to be crashing. I'll contact Adobe

    itm25519830
    itm25519830
    New Participant
    September 19, 2022

    Support carried out the manual cleanup by uninstalling and removing Adobe folders in below locations:

    C:\Program Files (x86)\Common Files

    C:\Program Files

    C:\ProgramData

    C:\Users\username\AppData\Local

    C:\Users\username\AppData\LocalLow

    C:\Users\username\AppData\Roaming

     

    Once removed Adobe Acrobat was installed using download in below link:

    Download Acrobat installer for Enterprise term or VIP license (adobe.com)

     

    All good now. Thanks blogorama.

    B
    blogorama
    New Participant
    September 16, 2022

    Same thing happening here, crashes instantly with faulting module ucrtbase.dll.

    Repaired

    Un/Reinstalled

    Uninstalled, ran adobe cleaner tool, reinstalled

    repaired all visual c++ runtimes

    windows updates, video drivers, no luck with anything

    B
    blogorama
    New Participant
    September 16, 2022

    Faulting application name: Acrobat.exe, version: 22.2.20212.0, time stamp: 0x631923ca
    Faulting module name: ucrtbase.dll, version: 10.0.19041.789, time stamp: 0x2bd748bf
    Exception code: 0xc0000409
    Fault offset: 0x000000000007286e
    Faulting process id: 0x245c
    Faulting application start time: 0x01d8c9e71ff597ed
    Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
    Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
    Report Id: cfea7790-0db0-44be-a958-bbd1c855a1a7
    Faulting package full name:
    Faulting package-relative application ID:

    E
    edwardmeyer
    New Participant
    September 16, 2022

    I'm having the same problem on Windows 11. Repaired, re-installed and still the problem is happening. This also happened for different user and different PC running Windows 11. Is there known issues with Windows 11 and Acrobat? Crash Report attached. Computers we're using meet requirements from Adobe Acrobat system requirements, supported platforms.

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