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R
Rick29144988tej4
Participating Frequently
March 29, 2023
Question

Having Issue with Topaz Pad signature

  • March 29, 2023
  • 2 replies
  • 10502 views

I have a Topaz LK462 and have installed all the supporting software drivers and adobe Plug-in.  

Problem is, I did all the recommended settings but when I go to Tools/Certificates the Digitaly Sign

selection is greyed out?   

Whats going on.

 

2 replies

M
Mark31041513tg9l
Participant
July 9, 2024

Does anyone have a solution for this?  I have several users that are struggling with the exact issue M36403248jcaq and Brian are experiencing.

M
MATT30377267b556
Participant
September 13, 2024

I got with Topaz support and was able to fix my issue by downloading a different SigPlus install file. On the topaz site, I was only able to find the SigPlus file, but the file you need is named SigPlus64. The one support sent me was from this link: https://www.topazsystems.com/software/sigplus64_44157.exe.

 

After I uninstalled the SigPlus on my system and installed that one, my signature finally worked.

    J
    JonIn60Seconds
    Participant
    February 11, 2025

    The signature capture window would not launch for me when attempting to sign in Adobe. The link to the 64bit download fixed my issue. Thank you so much for posting!

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    March 29, 2023

    Hi,

     

    What are all the recommended settings that you are referring to?

     

    Do you mind sharing which guide did you use?

     

    Please also state in which operating system are you on and which Adobe software are you using exaclty ( i.e. Acrobat Pro DC or Adobe Reader)?

    R
    Rick29144988tej4Author
    Participating Frequently
    March 29, 2023

    I cannot remember the webpage, but it was off the topaz site.  
    The steps were  Edit preferences, signatures then create and preferences and set the signature to the topaz gemsignplus software

    Then edit preferences Signature then Verification and Set that to Topaz gemsignplus

     

    Then under advance Security unselect Enable protected mode on startup.


    Using Windows 11 and Adobe Reader DC ... the free version.

    I work for a Non-Profit that does VA Forms for Vets, so do we need to register for the annual to allow this

     

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    April 4, 2023

    Hi,

     

    What happens if you enable "Protected Mode at startup" and select "Protected View" to "Off"?

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