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Jackie387480776c1n
Participating Frequently
July 22, 2024
Question

Help! I can no longer print PDF's in Color on a MAC!

  • July 22, 2024
  • 4 replies
  • 4936 views

All of a sudden whenever I want to print a PDF it only brints in black and white!  I have no idea how this happened.  I've uninstalled the app several times, and I've even updated it.

 

As you can see in the picture.. the print in greyscale option is blacked out, and there is no other place for me to select print in color option.  Trust me I've looked everywhere.  Really hoping somewhere on here can help! 

 

I'm using a MacBook Pro by the way.  TIA for any help!!  I'm a teacher as you can see from the picture below, so I'm getting ready to print tons of things, and they are all in color!

  

4 replies

D
defaultq0rsymrtdpn1
Participant
January 16, 2025

Hello, I am also having this issue, Mac is not printing PDFs in colour. They used to print fine. JPGs print fine. Printer print quality test print fine. Only PDFs do not print in colour. Was there any solution to this? Mac OS 13.6.9 

    dreamcatcherwolf
    dreamcatcherwolf
    Participant
    June 19, 2025

    I started to have this problem recently, all software fully up to date.

    I have now found a cure: in the Print dialogue box, go to Advanced and make sure that the 'Let printer determine colours' box is checked.

    W
    Wendy22474003fqxc
    Participant
    October 14, 2025

    Hi,

    I'm also having this problem. Can't save files from the internet as a PDF in colour. Would anyone have any tips , please?

    K
    Karl26985740t6lb
    Participant
    August 21, 2024

    I am also having this same issue with the same results as tracy_2849

      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 25, 2024

      Hi @Jackie387480776c1n,

       

      Hope you are doing well. Sorry for your experience! 

       

      Would you mind updating the application to the latest version and letting us know if that helps?

       

      If not, I have a question. Have you tried using the option "Print as Image" from the Advanced settings? Do you see the same result there? 

       

      If yes, please share a few details for further investigation:

      1. The app version number you are using;

      2. The OS and its version;

      3. please collect the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  and share them via the document cloud link https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html.

       

      Look forward to hearing from you.

       

      -Souvik

      J
      Jackie387480776c1nAuthor
      Participating Frequently
      July 25, 2024
      Hi there,

      Thanks for your reply.

      Here is the info you asked for.

      1. app version: Version: 24.002.209.64
      2. OS Version: MaBook Pro "MacOS Monterey 12.7.5" (it was just recently
      updated)

      As far as sharing the log report.. I was able to download the Adobe CC Logs
      however when I click on the link to share them.. I am not seeing the share
      button as noted in the step by step directions. Please see attached
      screenshot. Is there another way to share the logs?
      S_S
      Community Manager
      S_SCommunity Manager
      Community Manager
      July 29, 2024
      I've attached the files below. I hope you are able to help. I would
      really like to be able to print my PDFs in color again!

      @Jackie387480776c1n I am not able to see the files. Would you mind logging in to the community and sharing the link again? 

       

      Thanks,

      Souvik

      B
      Brycesteiner
      Inspiring
      July 22, 2024

      click the "printer..." button. I would be there are options there.

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