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traceyh140244
Participant
March 13, 2018
Answered

How can I downgrade my Acrobat DC client from Pro to Standard?

  • March 13, 2018
  • 3 replies
  • 25970 views

I have an Acrobat Standard license and a Pro license, but can't seem to utilize the Standard license. Every time I try to install Standard DC, Acrobat launches as Pro. How can I downgrade my Acrobat to Standard from Pro?

This topic has been closed for replies.
Correct answer try67

That is correct. We have about four employees who use Acrobat, but not all of us need Pro. And the fix in the previous post by kglad unfortunately didn't work. As soon as I synced Acrobat - despite me downloading and installing Standard, still had me using a pro license. I can't seem to find the serial numbers for these DC subscriptions, which leads me to believe they don't have serial numbers for subs?


No, they don't. The license is connected to the account.

3 replies

J
Jody23090332yee6
Participant
May 11, 2024

Honestly, I've found Adobe so underwhelming of late, I've considered going a whole other direction and using another PDF reader/viewer. I trialled pro, didn't like it so want it to go back to the regular version but it has remained as pro and regularly tells me to upgrade. It also doesn't always open a file I ask it to open claiming an instance of it is already running. It's absolute rubbish and not worth paying for IMO.

    S
    Sushant5CF5
    Participant
    May 17, 2024

    If it asks you to pay for it, then for sure it is not PRO(there is no level above PRO). It has reverted back to Reader. As for running instance already there, you should be able to end the task in Task manager if its Windows or a simialr thing in MAC.

    Dave Creamer of IDEAS
    Community Expert
    Dave Creamer of IDEASCommunity Expert
    Community Expert
    November 28, 2021

    If you have the Creative Cloud installed, it will usually update to Pro. If you want to keep the CC software, use Pro and either cancel or transfer the Standard to someone else. 

     

    Use the Adobe CC Cleaner and remove all Acrobat software and the Adobe ID Credentials. (Don't uninstall anything first or the CC Cleaner won't "see" the software.)

     

    If you are using a personal subscription, cancel them and sign up with some new, generic emails (such as AdobeUser01@ --or see if customer support can get the subscriptions transferred to the new emails. If you are using an Enterprise or Team subscription, don't worry about this--IT should be able do handle it.

     

    You can have Pro or Standard installed and Reader--just install Reader last. 

    David Creamer: Community Expert (ACI and ACE 1995-2023)
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 13, 2018

    i'm not sure why you would do that, but would need to uninstall both (properly), clean (if windows) and then reinstall standard.

    T
    traceyh140244Author
    Participant
    March 13, 2018

    I'm in an office environment and different employees have different needs with this software. I'll try that out and see if it works. Thanks for the response.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 13, 2018

    you're welcome.

    but again, the only benefit of acrobat std over acrobat pro is it's less expensive.  if you own both, that doesn't advantage is moot.

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