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4 replies

Participant
March 4, 2021

Hi, 

 

Did we ever figure out how to delete signatures so that we can make useful edits to PDF documents?  

 

Surely this must be possible in 2021!  

 

 

try67
Community Expert
Community Expert
March 4, 2021

You're not supposed to delete signatures from a file (unless you applied them). If you want to edit it ask the people who sent it to you to send a non-signed version.

Participant
August 3, 2016

Hello PattiP,

Please follow the path C:\Users\user name\AppData\Roaming\Adobe\Acrobat\DC\Security

This holds the file for all of the signature created Adobe DC.

You be able to delete each signature and they will not appear in the Sign As menu once removed.

I hope this helps. Good Luck

Participating Frequently
August 1, 2014

I am having this same problem with Acrobat XI Pro. I created a digital signature but cannot recall the password that I created for it. I guess I didn;t realize how difficult it would be (impossible!) to reset it.

I went so far as to uninstall Acrobat from my computer and reinstall via Creative Cloud but I still cannot reset or delete it.

Has anyone been successful in deleting the digital ID/signature from the new version of Acrobat Pro?

Thank you!

Steven_Madwin
Adobe Employee
Adobe Employee
August 1, 2014

Hi Couple_maw,

Are you on Windows or Mac?

Steve

Participating Frequently
August 1, 2014

I'm on Mac.

Steven_Madwin
Adobe Employee
Adobe Employee
October 9, 2012

Hi Patti,

You can only delete a digital signature using Acrobat or Reader if you have access to the private key (digital ID) that was used to create the signature. Once upon a time anyone could delete a digital signature in Acrobat (other than a certifying signature), but that was deemed a security flaw and we limited deletion of a signature to only the person that created it in the first place.

Steve

Participant
October 9, 2012

Steve,

So, under these conditiions how do i create a new signature?

When I try to create a new digital signature in Acrobat X I do not get a choice to create a new passsword- only one box, and it appears to be requesting the password I lost/forgot.

Thanks, Roger

Participant
October 9, 2012

Hi Roger,

I'm a little confused as to your question. Let's start with some background just so we're on the same page.

A "digital ID" is the equivalent of a pen in the physical world. It's used to create a "digital signature" just like a pen is used to create a "wet ink" signature. A "digital signature" is the equivalent of a "wet ink" signature on a piece of paper. So, just like you use a pen to create a wet ink signature on a piece of paper, you use a digital ID to create a digital signature on an electronic document. Also, just like in the physical world you can use a pen to sign anything (e.g. a cast on broken arm, an art canvas, a wall, etc.) you can digitally sign any electronic blob of data (e.g. a PDF file, an e-mail, a Word Doc). Of course we're concentrating on a PDF file here so we'll keep to Acrobat and Reader.

The digital ID contains three separate pieces of information; a private key, a corresponding public key, and the public-key certificate information (the text that you see like the subject name, the issuer name, the validity dates, etc.). Because the digital ID contains the private key it has to be protected to prevent unauthorized use (aka "key compromise"). The digital ID can be saved in one of several places. It can reside in a password protected file, it can be on a PIN protected smart card or token, it can be on a special server, or the operation system (OS) can manage it. For the OS it's either Mac Keychain Access, or the Windows Certificate Store. On Windows, don't think of "store" as a place to buy things, but rather just a storage location. If the OS is managing the digital ID then the log-in to your account is the only authorization required for access to the digital ID so you don't see subsequent password requests.

When it comes time to digitally sign a PDF file you are go to need access to your digital ID. When the Sign Document dialog is displayed (and here's where I think your question lies) whether the Password edit field (the place you type in your password) is displayed or not depends on where the digital ID resides. If the digital ID is in a file then you see the Password edit field, but if the digital ID is being managed by the OS then you don't. As I noted above, if you were able to log into your account on the computer the OS takes that as all the authorization required to gain access to your digital ID and you don't get a subsequent request for a password. The question you have to ask is "where does my digital ID reside"? To find out do the following:

  • Open the Tools panel on the right side of Acrobat
  • Expand the Sign & Certify pane
  • Click on the More Sign & Certify > Security Settings menu item
  • Select Digital IDs at the top of the tree view on the left side of the Security Settings dialog
  • On the upper right list box there is a column labeled "Storage Mechanism".

If the "Storage Mechanism" is either "Mac Keychain Store", or "Windows Certificate Store" then you won't see the Password edit field on the Sign Document dialog.

Does this answer your question?

Steve


Steve,

I also now think I should have be creating in the Windows Certificate Store and not using “PKCS#12 digital ID File.”

I just created a new “self signed” (whatever that means) digital id using the windows certificate store without any request for a password.

Needless to say I’m a little confused about digital signatures.

Is there a way to create a more informational detailed digital id as was requested by the agency in number “4” below?

Thank you so very much for your help.

Roger