How do I extract pdfs from a portfolio in bulk without running into an issue with similar file names

Question

Hello,

Recently, I bulk converted several hundred emails from Outlook into a PDF portfolio. I now want to have each of the individual emails as a separate pdf file instead of all sharing the same portfolio.

When I try to extract from the portfolio and save to a folder I sometimes run into an issue where a popup tells me there is a file name already in use. There is no option to rename the file automatically, such as adding a (1), (2), etc to the end of the filename, I can only overwrite the file or cancel the extraction. This happens most often if there are several replies or forwards using the same email subject. However, sometimes Adobe will successfully extract and automatically rename the files, adding a (1), (2), etc to the end of the filename, without issue.

Please help me identify what is causing this intermittent error and how to resolve it.

Thank you.

Meenakshi Negi · Answer

Hi TorranceCA,

Thank you for reaching out, and sorry about the delay in response.

As mentioned above, the filename is updated automatically when extracting from the portfolio. However, sometimes it does not happen. Is that correct?

If yes, would you mind sharing the screen recording of both workflows to better understand the issue?

Does this start recently, or it happens intermittently?

Share the Acrobat and OS versions. We will try to replicate the behavior on our end.

Thanks,

Meenakshi

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