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RodgerBuckley
New Participant
September 22, 2021
Question

How do I install Reader on Mac OSX 10.15.7

  • September 22, 2021
  • 1 reply
  • 1179 views

Hi folks

I've downloaded Adobe Reader DC for Mac, and as instructed I double clicked the .dmg file. This seems to have created a .pkg file, but I can't do anything at all with that .pkg file.

I tried deleting the package, and got an error message telling me that Some files can't be processed, either bec ause you don't have permission to modify them, or because they are on a locked volume

 

The OS is OSX 10.15.7 Catalina. I'm not an experienced Mac user, so maybe there's a missing instruction somewhere, or perhaps I don't have permissions to install software - but I should have permissions as I fairly recently installed another software application which seems to run fine.

I've tried downloaded the .dmg file from Firefox and from Safari, but the same result in both instances - nothing happens.

 

Any ideas on what I can try next so I can get this app installed on the MacBook please?

 

Thanks

Rodger

This topic has been closed for replies.

1 reply

hammer0909
hammer0909
Community Expert
September 22, 2021

The .dmg file is just a container for the .pkg file. Once you open the .dmg, you need to double click on the .pkg file to run the installer.

R
RodgerBuckleyAuthor
New Participant
September 22, 2021

Hi Chad

 

Thanks for the response. I understand that process, and the action you describe is exactly what I'm doing. But the problem is that when I double click on the .pkg file, nothing happens. I even tried a right click on the .pkg file and tried to run it by selecting Installer app (default) and nothing happened there either.

 

Regards

 

Rodger

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