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Dayna D
Dayna D
New Participant
May 10, 2019
Answered

how do I logout to Acrobat DC Pro?

  • May 10, 2019
  • 3 replies
  • 98685 views

I'm logged in with my personal account and need to login to Acrobat DC Pro with my work account. I can't figure out how to logout in the app so that I can login with the other account.

Every time I try it just takes me to the website. When I'm there I can log in and out of either account on the website, but it never effect that app installed on my Mac.

Thanks

Correct answer igor_9237

Dont need to delete ... Just change from 1 to 0 this same reg

 

3 replies

B
Brittany269222498l04
New Participant
November 2, 2022

So what I just did if I could login to my personal adobe via web is I changed the password and selected logout of all other systems utalizing my account. It then allowed me to login with my organization. 

 

Won't be logging in with my personal account again at work. What a mess. 

    M
    Matthew234980336wbd
    New Participant
    November 7, 2022

    UPDATE!
    You can delete the logged in credentials on Windows by opening the Credential Manager and deleting all of the Adobe credentials.  This will allow you to login with the correct account.

    kglad
    kglad
    Community Expert
    November 8, 2022

    to remove licensing info from your computer: https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

    M
    Matthew234980336wbd
    New Participant
    August 12, 2022

    If you do not have Sign Out on the Help menu it is probably because your I.T. department has installed a registry item.  You will need to do the following:

     

    - Close Adobe Acrobat

    - delete HKEY_Local_Macine\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

     

    - delete HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

     

    - Relaunch Adobe Acrobat. 

     

     

    The Sign Out option will now be available on the Help menu.  Use it.

    NOTE: It is highly likely that this key will reapply automatically when you reboot or after 90 minutes.  Whichever comes first.  So, make sure you sign out before that happens.

     

    The key mentioned is the key for the full version of Adobe Acrobat.  There is a similar key for Adobe Reader.

     

    <edited per next post - kglad>

      M
      Matthew234980336wbd
      New Participant
      August 12, 2022

      Wait!  Dont do that - how do I edit that post....  My previous post will work but deletes more than is nessisary.

      Here is the full key: 
      HKLM\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown\bSuppressSignOut

      I
      igor_9237Correct answer
      New Participant
      September 18, 2024

      Dont need to delete ... Just change from 1 to 0 this same reg

       

      kglad
      kglad
      Community Expert
      May 10, 2019

      how to sign out and in:  http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

      Dayna D
      Dayna DAuthor
      New Participant
      May 11, 2019

      I correctly logged in on creative cloud (with my business account). It's the local Acrobat DC Pro app that's logged in with the wrong account. How do I log out on the local Acrobat DC Pro?

      D
      defaultba730uwt2ae1
      New Participant
      July 8, 2021

      I'm having the same issue. Mistakenly signed into Adobe with personal credentials at work vice my work credentials, now do not have the option to sign out. 

      I have just rebooted to try your suggestion Akanchha, but my screen does not show the 'Profile' icon that your picture shows (see my attached pic). After the reboot, I had slightly longer to click around before the '7 Day free trial' window took over... under the 'Help' menu I did not have the option to sign out. 

      Please advise. This seems to be a serious issue for several people. I appreciate any help you can give us!
      Brian


      try clearing all adobe cookies out of your browser - this worked for me after strugging with this same issue for a little while.

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