How do you get rid of this error message

Forum|Forum|7 months ago
June 27, 2025
3 replies
2579 views

I keep getting the following Application error message:

The instruction at 0x00007FF82D73D24D referenced memory at 0x00000000000000018. The memory could not be read.

How do you stop this from popping. I have done the repair option. Uninstalled and re-installed. Uninstalled>deleted all things Adobe, and reinstalled with no change in the situation. Seems to pop when opening a PDF from Outlook. Running Windows 11, New Outlook, and latest version of Adobe.

Modern Acrobat

T

Tariq Ahmad

Community Manager

Hi @apodacajctx,

Sorry for the troubled experience, and thank you for reaching out.
This issue is known to us and the product engineering is working to triage this issue on priority.

~Tariq

K

kwaku_1010

New Participant

is there an ETA for when there will be a fix for this ?

O

Omar31810332ft5l

New Participant

Hi @kwaku_1010,

No updates yet!

We will update the thread once the fix is live.

Your kind understanding and patience is highly appreciated.

Regards,
Souvik.

Hi, Has this been fixed yet? Where can we track progress?

A

anne_2297

New Participant

I keep getting the following Application error message:
The instruction at 0x00007FF82D73D24D referenced memory at 0x00000000000000018. The memory could not be read.
How do you stop this from popping. I have done the repair option. Uninstalled and re-installed. Uninstalled>deleted all things Adobe, and reinstalled with no change in the situation. Seems to pop when opening a PDF from Outlook. Running Windows 11, New Outlook, and latest version of Adobe.
peryourhealth
By @apodacajctx

That "memory could not be read" error, especially when opening PDFs from Outlook, points to a memory access violation likely caused by an interaction conflict rather than just Adobe itself, given your extensive reinstallations. To stop it, focus on **Outlook's PDF previewer** (try disabling it or changing the default PDF handler temporarily), **updating your graphics drivers directly from the manufacturer's website** with a clean install, or checking for **system file corruption** using SFC and DISM. Also, consider if **conflicting software**, like antivirus, is interfering. Since Adobe-specific fixes haven't worked, the issue is probably rooted in how these system components interact.