How to change the name on e-signature requests?

Report · Jan 26, 2023

When we request e-signatures, the recipients' emails show that the email is from the business owner as an individual, and not the company name. We've added the company name across all profite settings and the e-sign requests still show the business owner's individual' name - we want the name of the business to show in the email e-signature requests. Is this possible? Thank you.

Report · Feb 01, 2023

Hi Daniel27188791bg5s,

Thank you for reaching out.

As the recipient's email shows the business owner's name, you must ensure that the name is updated on the Adobe account and the Acrobat Sign profile page.

We have checked that you are using the Acrobat Standard DC team plan. However, you were using the individual plan before. By checking the account, it seems that you have changed the name on the account that had an individual plan.

Could you please confirm how you are signing in to the account? When you enter the Adobe ID, do you get the option to select the account type?

Thanks,

Meenakshi

Report · Mar 21, 2025

Hi Meenakshi,

I'm having the same issue. When I send the signature request, it has my name requesing instead of my firm name. I don't understand your answer on how to correct this, and I've spent over an hour trying to figure it out on the support page. Please explain to me like I'm 5 on how to do it, step by step. Much appreciated!

Casey

Report · Feb 01, 2023

Hi Meenakshi, Thank you so much for reaching out! I believe we deactivated/canceled the individual plan. But more to your question, I do not get an option to select an account type when I log in. The attachment shows what it looks like when I'm logged in. I hope I provided what you need to see about our account to help us with this. Thank you

Report · Feb 02, 2023

Thank you for the information.

In that case, try changing the name on the Acrobat sign account profile.

Let us know how you access the Acrobat Sign service to send documents for signature.

Thanks,

Meenakshi

Report · Mar 07, 2025

We are having the same issue. We are a nonprofit using individual accounts. After renaming the Adobe account to the assigned user. The recipients receiving the signature requests show they are getting a signature request from the CFO since his credit card was used to purchase these accounts. How can we change the name on the accounts? We've renamed the accounts within Adobe profiles and signed out and back in but the problem continues. HELP!

Report · Mar 17, 2025

Hi eliseo_0802,

Thank you for reaching out.

If you have changed the name on the Adobe account, you will also need to update the name in the Acrobat Sign account profile. Please use the following steps to change the account name in the Acrobat Sign profile.

- Open the Acrobat Web account: https://adobe.ly/4ibP8Li

- Sign in with your Adobe credentials (Adobe ID and password).

- Click on the Profile icon at the top right corner and select settings.

- In the settings window, scroll down to E-signing settings and click Edit settings.

- A new window will open. Click on Personal Preferences on the left and then My Profile.

- Click on edit profile and change the name.

- Click on the Save button to save the changes.

Let us know how it goes.

Thanks,

Meenakshi