Participant

Answered

How to open pop-ups and keep Comments List closed?

Forum|Forum|7 years ago
December 13, 2018
5 replies
3754 views

When I annotate a document, I turn on the Comment app so that my frequently used tools will stay available in the toolbar at the top of the screen; however, I also prefer to keep the Comments List closed and use the annotation pop-ups for commenting when necessary instead. So I was annotating a document this way just now, as I do every single day, when all of a sudden, whenever I double-clicked on an annotation to open its pop-up, the Comments List would open instead of a pop-up. This functionality changed right while I was in the middle of annotating as I always do. I didn't change anything on my end, as far as I know. I certainly didn't tinker with the preferences. What happened??? I can't find a fix for this problem anywhere. Please help!!

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Correct answer AnandSri

Hi All,

Thank you for your time and patience on this.

The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 1 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

AnandSri

Correct answer

Community Manager

Hi All,

Thank you for your time and patience on this.

The official patch of Acrobat/Reader 19.010.20069 is available now, please install the latest patch from help>check for updates, or install it manually from 1 19.010.20069 Out of cycle update, January 03, 2019 — Release Notes for Acrobat DC Products

Reboot the machine if possible and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

R

RandomUser3000Author

Participant

Yes! This update fixed the problem for me. What a relief, thanks!

pagingdrloggins

Participant

Same problem on Mac with Mojave 10.14.2 with Acrobat DC 2019.010.20064. Every time I click an annotation the comment drawer pops open.

M

Meredith.

Participant

I have the same issue and also am finding it extremely difficult to work this way. At first at least the comments popped up, but now I get only the comment panel. I'm on a Mac running Mojave 10.14.2 with Acrobat DC 2019.010.20064.

josephp41178309

Participating Frequently

Same issue on Mac. Adobe Acrobat Pro DE Continuous Release Version 2019.010.20064 (Build: 19.10.20064.31107). Completely changes my workflow as I have 2 documents open and displayed in Tile > Vertical mode. Any time I activate a comment (rectangle, for instance), the Comments List on both documents opens. This changed on Friday afternoon for me (12/14/18 US Mountain Time). I've spent hours trying to fix this (Acrobat Cleaner, uninstall, reinstall). Reader has the same problem. When closing the documents now, often the Acrobat app will crash. I've sent in several crash reports. Please fix ASAP.

Meenakshi Negi

Community Manager

Hi Randomuser,

I have tried to replicate the behavior at our end, however, it is working fine.

Please make sure that the application is updated to the latest version available.

Refer this help link Release Notes | Adobe Acrobat, Reader to check the latest version available.

Could you please confirm if you are using the Adobe Acrobat Reader DC or the Acrobat DC application?

Share the current version of the application. Take help of the steps mentioned here Identify the product and its version for Acrobat and Reader DC

Are you on using the application on Windows or Mac? What is the OS version on the machine?

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

R

RandomUser3000Author

Participant

So, can you please follow up with us now? Was this an egregiously overlooked bug or an intentional "improvement" pushed out by Adobe?

Given their track record of "improving" Acrobat by chipping away at our ability to customize and manage the various annotation and commenting features the way one prefers, my suspicion is the latter. And given that they almost never bring back a feature/functionality that they intentionally took away, no matter how loud the protests by actual users, I'm not holding out a lot of hope here. Are we going to be forced to change the way we work we work in Acrobat because of this "improvement," as usual?

josephp41178309

Participating Frequently

I logged a bug here on 12/18/18: Acrobat for Windows and Mac: Top (2425 ideas) – Share your feedback on Acrobat DC

I suggest that everyone with this issue should log their own bug here.

I also had someone from tech support share my screen and showed them the problem and they said they'd have to get back to me about it. That tech person was in way over his head on this issue (especially the crashing). Unbelievable how slow they are to react to this issue.

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