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oliviere61896509
New Participant
February 11, 2017
Answered

How to reactivate Acrobat DC licence after restoring a computer?

  • February 11, 2017
  • 1 reply
  • 1280 views

I made a full restoration of my laptop today. I am now reinstalling my applications.

I tried to reinstall Acrobat DC, but it say my licence number is not valid.

- I downloaded the software using the link in my adobe account;

- I entered the licence number directly next to the product (anyway, there's no other purchase liste).

Ok... this happens. So I tried to contact customer service starting with the help link in my account... it first redirected me to various FAQ items where I found that I might have needed to deactivate my licence before restoring my computer. Which I did not do. So I click on the "contact us"  button which redirected me... to the forum!

I am wondering if I should just post my data and licence number directly here, hoping that it will immediately get reactivated. Or if I should rather go and check Nitro Pdfs as an alternative...

This topic has been closed for replies.
Correct answer kglad

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

1 reply

kglad
kgladCorrect answer
Community Expert
February 11, 2017

assuming you're using a valid adobe serial number (6 groups of 4 numbers), you have a mismatch between your installation file and serial number.  ie, you can have a valid serial number, but if it's for program A and your installation file is for program B, you will see an invalid serial number message.

common mismatches are language/region (eg, serial number is for western europe and installation file is eastern europe), platform (eg, serial number is for a mac and installation file is win), license type (eg, education vs enterprise vs individual).

and one of the most common is using a program installation file with a suite's serial number. eg, using a cs6 suite serial number with a photoshop cs6 installation file.  that won't work even though photoshop is included in that suite.  you must use the suite's installation file (and you can choose to only install one program from the suite).

here's official info about that error,  http://helpx.adobe.com/creative-suite/kb/error-serial-number-valid-product.html

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