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William356083989f07
Participant
April 24, 2025
Question

How to Turn Off Grey Popups When Hovering Over Images

  • April 24, 2025
  • 2 replies
  • 5757 views

Hello,

 

I'm currently using Adobe Acrobat to give a presentation, and I need to use my cursor to point out information that I present from figures. When I hover over certain images, I get this weird popup that gives a description of the image, with the text "AI-generated content may be incorrect" (see the attached screenshot). Due to the nature of the presentation, I cannot show the entire slide, but it does this with each image that is put into this presentation. All the information I've seen online says this comes from the generative AI assistant, and to turn it off in the Preferences menu, but I don't see a Generative Ai tab in the preferences to change this. 

 

The presentation was created in PowerPoint and then a PDF was generated. The jpeg images that are causing the issue were take from large PDF files, printed to a single page PDF to extract the image I wanted to present, then saved as a jpeg and cropped in the Photo's App. Everything points to the grey popups being generated from Ai, but I can't figure out how to turn it off. Can someone please help?

 

    2 replies

    U
    User_MR1234
    Participant
    July 22, 2025

    Print > as a PDF.
    Re-PDF your PDF. 

    T
    Community Manager
    Tariq AhmadCommunity Manager
    Community Manager
    April 24, 2025

    Hi @William356083989f07, 

     

    Sorry for the troubled experience, and thank you for reaching out. 

    Based on the Grey pop-up, I am suggesting the following to test:

    - Launch Acrobat, Hold Ctrl/Cmd + K > Preferences > Generative AI > Try disabling it, restart the app, and check this issue again. 

     

    Let us know how it works, if it works, enable the feature, and try tweaking options starting with "Show AI..." 

     

     


    ~Tariq

    W
    William356083989f07Author
    Participant
    April 30, 2025

    Hey Tariq,

     

    Thanks for getting back to me! Unfortunately, when I go to preferences there is no options for generative AI (see below). 

     

    OsakaWebbie
    OsakaWebbie
    Inspiring
    June 10, 2025

    Hello @OsakaWebbie!

     

    I hope you are doing well, and I am sorry for the delayed response and the trouble.

     

    Please check for any pending updates from the Acrobat app's menu, select Help > check for updates, not from the Creative Cloud app. Install any available updates, restart the machine, and try again. Also, ensure that you are on the new/modern Acrobat UI. 

    Try resetting Acrobat's Preferences once and restarting the machine. If you still don't get the Acrobat AI assistant feature, try a clean installation using the Acrobat Cleaner tool, removing the installed app, restarting the machine, and installing Acrobat.

     

    Let us know how it goes. To learn more about the Acrobat AI assistant feature, see this article: 

    Thanks,

    Anand Sri.


    Your reply sounds like boilerplate or an AI response based only on keywords. I have the AI assistant feature - the problem is that I don't want it and can't turn it off.

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