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sachiek84209015
Participant
September 30, 2020
Answered

Premiere Pro stuck in "Loading ImporterQuicktime Bundle

  • September 30, 2020
  • 24 replies
  • 39960 views

Do you know why Premiere won't start and stuck in this stage? I turned off Firewall, empty Adobe folder and reinstalled Adobe CC. It still does not work. Please help!

    Correct answer diarmidsloan

    I've been through this at length with Apple Support, who have been superb, and got this resolved. It isn't an Adobe issue, but an underlying OS issue. 

     

    On a Mac, the issue appears to be mainly due to missing Desktop and Documents folders within your user profile (Macintosh HD > Users > YOURNAME. Creating a new profile allowed it to work ok, although that is just a workaround / test, not a solution. I had recently uninstalled DropBox, but I believe iCloud Drive has a similar impact. Due to underlying OS permissions you cannot simply recreate these folders. 

     

    Ultimately I had to delete the existing Documents and Desktop links (since they weren't linking anywhere) and reinstall the MacOS. This only took about 30 minutes and doesn't affect your existing files, it just fixes any underlying system files and folders. It recreated the Documents and Desktop folders and all started fine and is now running perfectly.

    24 replies

    Show previous replies
    D
    danbyrneTBK58
    Participant
    November 16, 2020

    I just deleted the old QuickTime 7 Pro, and it started working again.  They stopped supporting the program.

      M
      Michael Grenadier
      Legend
      November 16, 2020

      thanks for posting your solution.  Not enough people do this...

        Kevin J. Monahan Jr.
        Community Manager
        Kevin J. Monahan Jr.Community Manager
        Community Manager
        October 12, 2020

        Sachiek,

        Frustrating. Can we have more info on your system?

         

        Thanks,
        Kevin

        Kevin Monahan - Sr. Community and Engagement Strategist – Adobe Pro Video and Audio
        D
        davidw88427309
        Participant
        February 14, 2021

        Having the same issue on my windows PC running windows 10 pr for work stations 20H2. First it got stuck on Go pro vr player .prm so i removeed that now it gets stuck on Quick time plauer.prM. My system was running fine with the old bersion last week now it neither runs on the new one or old one. Please can you offer some advice asap thanks 

        J
        Jaydude-wb
        Inspiring
        February 15, 2021

        revert to the previous version that was working until we can solve the problem.


        As told: "Note: Premiere 2019 starts normally."

         

        Premiere 2019 is known as Premiere 13. Quite long ago... Pre-Catalina I think. And Catalina isn't even the latest OS.

         

        Which brings me to this:

        Did anyone solve te Premiere Pro problem by upgrading to Big Sur?

        C
        carlosa22670028
        Participant
        October 12, 2020

        I am having the very same issue. Did you solve it?

        curious_thinkingB833
        curious_thinkingB833
        Participant
        August 5, 2021

        im having the same issue on windows 10.

        is there an answer to fix this bs

         

        C
        Christy Parker
        Participant
        October 4, 2020

        I have the same issue, except mine says .pre and not .bundle. been waitng nearly 20 mins to see if it will fix itself. i dont need to force close and lose my project.

        M
        Michael Grenadier
        Legend
        October 5, 2020

        I don't understand why force quitting while launching premiere will make you lose your project.   Maybe go in to a little more detail.  You might also tell us your system specs: OS version, Premiere version, amount of RAM, Hardware specs including graphics card.

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