Hyperlinks don't open in PDFs

Forum|Forum|3 years ago
May 24, 2022
2 replies
3032 views

I canopen the hyperlinks if I don't download the document, but not if I open it on my laptop. I can open the links on my phone when the doc is downloaded. I know there are hyperlinks, so why don't the open in AC Reader on my Dell laptop?

General troubleshooting

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Bernd Alheit

Community Expert

What links are not working?

Amal.

Community Manager

Hi Gena

Hope you are doing well and sorry to hear that.

What happens when you try to open the hyperlinks on your laptop using Acrobat Reader DC application? Do you get any error message? If yes, please share the screenshot of the same for a better understanding.

Is this an issue with a particular PDF file or with all the PDFs with hyperlinks? Please try with a different PDF file and check.

Also go to Edit > Preferences > General > Select 'Create links from URLs' > Click OK and reboot the computer once and check.

Regards

Amal

G

gena24573489cmcmAuthor

Participating Frequently

Hi. It is an issue with all PDFs, those I create and those I get from someone else. The links appear active for other people except if I download a file and then send it back to someone, they can no longer access the link.

No error message at all. I click on what I know is an active link on my phone, but on my computer nothing happens at all. I highlight it and I don't even get a message that there is no hyperlink. I am attaching a file I'm working on and got from a designer. My guess is you can open the links but I can't.

President_CSM-3.pdf

G

gena24573489cmcmAuthor

Participating Frequently

BTW, when I right click on what is supposed to be a hyperlink I don't get anything that says to open the link in a new window. And, the edit, preferences, general already has the create URL link checked.

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