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Question

Hyperlinks not working after uploading PDF doc to website

Forum|Forum|7 years ago
January 27, 2018
5 replies
20771 views

For years I have been creating documents in Word that contain hyperlinks to web URLs and converting them to PDFs using Adobe Acrobat. I upload the document to my website for customers to download.

Now, suddenly, this doesn't work.

I am using Windows 10, Word 2016 and Acrobat Pro DC. I am able to create PDF documents but after uploading them to my website, none of the hyperlinks are clickable.

I have found a thread about this at Adobe Reader DC not opening hyperlinks so it seems I am not the only one with this problem. Has anyone found a fix or a workaround for this?

General troubleshooting

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Test Screen Name

Brainiac

Thanks! Do you by any chance have a link to an old file which has links that still work, so we might compare?

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firebird888Author

Participating Frequently

Here's a link to a previous version of this file, uploaded in 2016:

https://www.karenkingston.com/web/pdf/Clutter_Clearing_Practitioner_Training_2016.pdf

This document has developed another problem (all the text has turned bold) which I have fixed in the current document, but at least the hyperlinks still work. The links were all created using exactly the same method as I am still using.

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firebird888Author

Participating Frequently

Any idea what the problem may be?

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Test Screen Name

Brainiac

Ok, well you are using three different pieces of software, three PDF viewers, made by three different companies. If all three of them won't handle your links there is very probably a problem with the links, since they won't all have broken at the same time. Can you share a link to one of these PDF files publicly?

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firebird888Author

Participating Frequently

https://www.karenkingston.com/web/pdf/Clutter_Clearing_Practitioner_Training_2019.pdf

Bernd Alheit

Community Expert

The links are working in Chrome and Adobe Acrobat DC.

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Test Screen Name

Brainiac

How do you view the web site in Acrobat Pro DC exactly?

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firebird888Author

Participating Frequently

I click on the document link on my website and it opens in Acrobat Pro DC on my computer.

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firebird888Author

Participating Frequently

Actually, that's not correct. First the document opens in my web browser (Chrome or Firefox). The links do not work when viewed there. If I then continue and download it to my PC to view in Acrobat Pro DC, the links still do not work.

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Test Screen Name

Brainiac

Please answer: "In which software are you viewing the website" rather than stating this is not the issue.

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firebird888Author

Participating Frequently

I'm using Adobe Acrobat Pro DC, version 2018.009.20050.

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Test Screen Name

Brainiac

That link fully described the problem, cause, a workaround, and the release of Adobe's patch to fix the issue. Still, do you have the same issue? In which software are you viewing the website?

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firebird888Author

Participating Frequently

I'm using Adobe Acrobat Pro DC, version 2018.009.20050. I uninstalled and reinstalled the latest version from Adobe Creative Cloud yesterday, so surely the latest patch would have been included in that, but I am still having the same problem.

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firebird888Author

Participating Frequently

Users of my website report that they are unable to open links in my PDF documents too, so the issue is not the reader. The links work in the Word document I create and in the PDF document created from that when viewed on my computer. It is only after uploading the PDF to my website that the links no longer work.

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