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yvetteb76991965
Known Participant
January 20, 2017
Question

I can't open Adobe Reader DC that I paid for a registered last year

  • January 20, 2017
  • 8 replies
  • 3370 views

I paid for Adobe Reader DC last year and registered it.  Now I can't open any files because it says I need to license it.  It will not take my serial number that I was given last year that is still on my account when I sign in.  Why do I need to pay for a subscription to use something I paid $299.99 for at Office Max???  How to I fix this???  Please help me if you can.  Thanks.

Yvette76991965

This topic has been closed for replies.

8 replies

Y
yvetteb76991965Author
Known Participant
January 21, 2017

This seems to have worked.  I uninstalled acrobat DC Pro and reinstalled Acrobat Standard DC.  I input my serial number from the original emai.  Seems to work.  Thank you for the help.

~graffiti
~graffiti
Legend
January 21, 2017

You're welcome. Glad we got that figured out.

M
mwroberts
Participating Frequently
January 21, 2017

dear - graffiti,

i am having a similar, but slightly different issue. i got a new IMac 27", and the local mac guy (not apple) just hooked a cable up to my old macbook pro - which was full of bugs he couldn't fix - and transferred everything from my laptop to the new desktop. now, when i open acrobat reader DC, it wants a 5-digit code or serial number. i got it as part of the PDF Pak for $10/mo.

i wrote to adobe support, but they didn't have a clue. said they couldn't help.

i imagine you probably can...which i would deeply appreciate. thanks so much. if you can, great, if not, i'll call adobe tomorrow, and see if a live person also says they don't know about adobe products, as their chat person did...alas.

T
Test Screen Name
Legend
January 20, 2017

Thanks. I may be wrong, but it looks as if someone has downloaded Acrobat Pro when you need Acrobat Standard. It is the serial number version though. But it JUST MIGHT WORK.

Please let us know exactly what happens when you use License This Software

Y
yvetteb76991965Author
Known Participant
January 20, 2017

Right now it does not show to license the product. If indeed I accidentally downloaded the wrong software last year how do I fix it?

Sent from my iPhone

~graffiti
~graffiti
Legend
January 20, 2017

Oh and before installing, uninstall the Pro version that you currently have.

T
Test Screen Name
Legend
January 20, 2017

We're also assuming you've at some time clicked License This Software, tried your serial number and had it rejected. how right are we with these two guesses?

Y
yvetteb76991965Author
Known Participant
January 20, 2017

The version is 2015.006.30279

Sent from my iPhone

T
Test Screen Name
Legend
January 20, 2017

we assumed you'd clicked start trial and were running the software while trying to sort this out.

Y
yvetteb76991965Author
Known Participant
January 20, 2017

I can try that

Sent from my iPhone

T
Test Screen Name
Legend
January 20, 2017

Please check the version number shown in Help > About. Let us know the full version number, something like 2015.123.12434. Also, there is a word "Classic" or "Continuous". And it may say "Standard" or "Pro". Please let us know what you see.

Y
yvetteb76991965Author
Known Participant
January 20, 2017

I bought the Adobe Acrobat Standard DC from Office Max for $299.  It was a card with a redemption code on the back.  I did go the the adobe.com to enter the code and get the serial number.  Now when I open Adobe Acrobat DC it wants me to license the product and to use the trial for 30 days.  This was paid for.  It also was not a CD product since I had to download it from Adobe.  When I sign in, I see my products with the serial numbers.  I do understand why the product will not work now. I have a dell computer with windows 10.

~graffiti
~graffiti
Legend
January 20, 2017

Make sure you downloaded Adobe Acrobat Standard DC instead of Adobe Acrobat Pro DC.

~graffiti
~graffiti
Legend
January 20, 2017

I looked on my account and it says adobe acrobat version 12 windows platform. The release was 2015 windows adobe acrobat standard DC. I do not want to pay monthly for something I paid $299.99 for. I can't open any PDF. I can't reinstall unless adobe allows we too. I tried to put in my old redemption code and it said it was no longer valid. I have a serial number listed under my products on my account.

Sent from my iPhone


yvetteb76991965 wrote:

I looked on my account and it says adobe acrobat version 12 windows platform.

Don't look at your account. Please do what Test Screen Name mentioned. Go to Help>About... from within the actual program. What does it say next to "about"? Then click on that and let us know what it says next to "version" on the splash screen.

We're trying to determine what you installed, not what you bought.

T
Test Screen Name
Legend
January 20, 2017

Did you by any chance try to reinstall it? Probably downloaded the wrong thing.

~graffiti
~graffiti
Legend
January 20, 2017

Adobe Acrobat Reader DC is free software and doesn't require a serial number.

By chance do you mean Adobe Acrobat DC instead of Acrobat Reader DC? If so, did you install from the disk that you got from Office Max or did you find an installer somewhere else? What actual product are you trying to install (like I mentioned, if it requires a serial number, it ain't Reader)?

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