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Sarah PP
New Participant
March 20, 2023
Question

I created a fillable PDF with calculated fields using acrobat. It doesn't work properly on IOS. HELP

  • March 20, 2023
  • 1 reply
  • 544 views

Hi, I created a fillable PDF with some calculated fields so that clients have a worksheet they can submit on a bunch of financial planning numbers. It works perfectly on my computer through the Adobe software and on a web version of the PDF in Chrome. However, I have the following issues:

 

1) It doesn't work in Safari. Will not calculate the fields.

 

2) It doesn't calculate in Markup on Preview IOS

 

3) None of the fields will let me fill them out at all on mobile browser (safari or Chrome)

 

HELP PLEASE! I am ok if there is no solution to get it to calculate properly in IOS Preview. I could send a link to the version on our website instead. But it's not working on web browsers on mobile IOS either.

 

Obviously the easiest thing to do is to just say to clients that the have to fill it out on a computer. Some of our clients don't have computers, though . . .

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1 reply

Bernd Alheit
Bernd Alheit
Community Expert
March 20, 2023

Does it work in Acrobat Reader on iOS?

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Sarah PPAuthor
New Participant
March 20, 2023

Yes, it works just fine in Acrobat on IOS! No issues in functionality there.

 

I can't rely on directing clients to use it, though, because it's just not the default application that the PDF is going to open in when we email it to them. We have a hard enough time getting people to fill it out as it is, and adding in instructions for downloading an app they probably don't have will be a deterrent. 😬

 

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