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yasin.albakir
Participating Frequently
October 16, 2020
Question

I get an error "this smart card does not support the requested feature" when digital signing a PDF

  • October 16, 2020
  • 1 reply
  • 6673 views

Hi,

I have token which contains digital signature with SHA384 ECDSA (elliptic curve) encryption algorithm.

I am trying to sign pdf on adobe acrobat reader dc also adobe acrobat reader dc pro versions with this token bu after entering the PIN code, I get the following error message:

 

Error Code: 2148532258

"This smart card does not support the requested feature."

 

But in adobe's web site, it says that it supports elliptic curve algorithm 

https://www.adobe.com/devnet-docs/acrobatetk/tools/DigSigDC/standards.html

 

Does anyone have any ideas? I am a newbie to understand or solve such problems, so can anyone give brief description?

This topic has been closed for replies.

1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 16, 2020

you mentioned about token, are you on a macOS computer?

 

I believe this was answered last month by an Adobe employee.

 

I will find that thread and post it for you here.

    Y
    yasin.albakirAuthor
    Participating Frequently
    October 17, 2020

    I am using a Windows 10 computer.

    By token I mean smart card.

     

    Thank you for your interest.

    Y
    yasin.albakirAuthor
    Participating Frequently
    October 19, 2020

    Error Code: 2148532258

    "This smart card does not support the requested feature."

     

    The error above doesn't really suggest that this issue  is generated from the Adobe Acrobat program. Seems to be related to the smart card itself.  That said, are you able to use this smart card successfully with other programs when you apply the digital signature to a document  with that certificate?

     

    If it is only happening with Adobe Acrobat Pro DC or Adobe Reader DC, the I must ask if you're importing the security settings for the signer's identity from a file or from a server?

     

    If YES, look in the same link that you posted as a reference the following section:

     

     

     

    Also, see this other section to identify if the certificate is getting the correct publick key hash:

     

     

     

    Last, can you please provide the brand and model of the smart card reader and the type of smart card that you're having the issue with?

     

    It may be possible that the smart card reader needs its drivers updated. That is some guidance I read in a Microsoft support forum for another user with the exact same error as yours.

     

    However, if this is a government issued smart card, I believe that the most important detail(s) are found on this page:

     

     

    Verify if you have a smart card identified in the list of cards that won't work. If it is, then the smard card need to be updated.

     


    Using the same smart card and certificate, I can sign in Foxit Reader, Microsoft Word and PDF Signer applications without any problems.

     

    The smart card I use is TUBITAK AKIS and my card reader is ACS ACR39U

     

    I have checked the list of cards that are not working, the smart card I am using is not listed.

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