Skip to main content
This topic has been closed for replies.
Correct answer Amal.

Hi there

 

Hope you are doing well. The screenshot you have shared is for Adobe Acrobat Pro DC application which is a subscription based application.

 

Please make sure you are using the perpetual application and not the subscribion based. Also please share the version of the Acrobat perpetual appliation you are using.

 

Regards

Amal

2 replies

D
defaulte1s997pmnhsbAuthor
Participant
October 21, 2021

Good Day,
See attached

Restarting does not help


[P.I removed by Moderator]

Amal.
Community Manager
Amal.Community ManagerCorrect answer
Community Manager
October 22, 2021

Hi there

 

Hope you are doing well. The screenshot you have shared is for Adobe Acrobat Pro DC application which is a subscription based application.

 

Please make sure you are using the perpetual application and not the subscribion based. Also please share the version of the Acrobat perpetual appliation you are using.

 

Regards

Amal

D
defaulte1s997pmnhsbAuthor
Participant
October 22, 2021

Hey Amal,

I got it sorted....I was using the wrong license.

 

My apologies. 

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 21, 2021

Hi there

 

Hope you are doing well and sorry for the trouble.

 

Would you mind sharing the application and the version you have? To check the version go to Help > About Acrobat?

 

Also, please share the screenshot of the error message for a better understanding.

 

Please try to reboot the computer once and see if that helps.

 

We are here for help, just need more info

 

Regards

Amal

D
defaulte1s997pmnhsbAuthor
Participant
October 21, 2021

Hey Amal,

 I have a perpetual license, But 

 I did not have a subscription license.

 

 

Version is

try67
Community Expert
try67Community Expert
Community Expert
October 22, 2021

What do you have a perpetual license for, exactly? Acrobat DC does not have such a license available for it. It's a subscription-based application only.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices