Participant

Answered

installation will not start

Forum|Forum|6 years ago
May 24, 2019
5 replies
9121 views

Tried to install it several times now, but the installation just stands like this for ever, and nothing happends.

i cant even hit the X to close the installer. i have to open task manager to close it. the installer just sits at 0%.

Any help is appriciated.

Use windows 10

Install update and subscribe to Acrobat

Correct answer kglad

if you have nothing cc installed, you can skip the first two steps. complete the others, esp cleaning your computer of cc files.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

D

defaultvodnvbc5rnpo

Participant

Can someone help?

I cannot even get the installer to run. This is the error message I am getting. I had Adobe on my computer for years, this last week, it started telling me it couldnt connect. So I was 'running offline'.. then, it just shut me out. I uninstalled from everywhere I can find it. Now, I cannot re-install because it wont even run. This happens sometimes I try to run it. Most times, it just never does anything. I tried adjusting my firewall settings. I even turned off the firewall and tried to install. Nothing. Ideas?

O

oles76659231Author

Participant

Solution:

Got a visit from an adobe guy at work. he figured out that the firewall at work blocked the install. installed from my home network. work fine. thanks for the help people

kglad

Community Expert

you're welcome.

O

oles76659231Author

Participant

No go. got the PRO version, but the installer just stays on 0%.

Cant close the installer. have to open task manager and force it to close there.

Been like this for 24 hours......

kglad

Correct answer

Community Expert

if you have nothing cc installed, you can skip the first two steps. complete the others, esp cleaning your computer of cc files.

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

O

oles76659231Author

Participant

Nothing works. get the same error as above. Can`t even close the installer. have to open task manager to even be able to close the installer app\program.

kglad

Community Expert

read message 1.

kglad

Community Expert

install the cc desktop app from here https://creative.adobe.com/products/creative-cloud and use it to install your adobe subscription and trial programs.