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RexBalboa
RexBalboa
Known Participant
October 3, 2019
Question

Installing Acrobat Pro 2017 Generates "Error 2753. The file 'acroservicesupdater.exe' is not...

  • October 3, 2019
  • 2 replies
  • 1818 views

While trying to install Adobe Acrobat Pro 2017 on a user's computer, I receive the message "Error 2753. The file 'acroservicesupdater.exe' is not marked for installation." The installation fails. After ensuring no previous installations of Read, Acrobat Pro, or Flash or installed, and running the Acrobat Cleaner Tool for both Reader and Acrobat, the error continues.

 

What are my next steps?

This topic has been closed for replies.

2 replies

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
October 30, 2019

Hi,

 

What operating system are you using?

 

Is this version of the Acrobat product a paid subscription with a properly registered user account?

Eric Dumas
Community Expert
Eric DumasCommunity Expert
Community Expert
October 3, 2019

Hi,

You will need to connect to your local technical support. Using a screen share session they will walk you through the steps.

I experienced a similar issue a while back. It took several attempt with tech support's assistance, but eventually it worked.

 

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