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Insufficient data for an image

Forum|Forum|7 years ago
February 15, 2018
31 replies
98715 views

With the new version of Adobe Acrobat DC (2015.006.30413), there are documents that were scanned and OCR by a Toshiba and e-bridge re-rite software that now give an "Insufficient data for an image" error upon opening. They can be opened in an older version of Adobe. This problem was not occurring until the update hit this morning.

The scans that don't work have some kind of image on the page -- logo, signature -- but straightforward documents seem to still work just fine.

Documents that were previously scanned and OCR'd also have the same symptoms as those files that we currently are scanning.

I appreciate any help given!!

Laura.

This topic has been closed for replies.

Correct answer AshuMittal9644438

Nothing yet. Our company has suffered quite a negative impact from this as well. Hopefully we here something soon!

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

Show previous replies

aliceyoung

New Participant

I have the exact same problem with just one page in a 50+ page PDF. The pages were made from TIFF scans, no compression. Everything else I opened the file with worked fine, I could even print it, but Acrobat Pro DC would barf with "Insufficient data for an image" ... But I found a solution. Open the "bad" file with Mac Preview, save as PDF to a new file, then open the saved file with Acrobat. No error. Perhaps the best fix for this bug is an Applescript to run the files through Preview.

I find it really bizarre that the creators of the PDF standard can't even make expensive tools that work properly with that standard.

marcosm79504128

New Participant

I have the same problem and my software is up to date

T

Test Screen Name

Brainiac

Then it isn't the same problem, because it was fixed. Same message maybe, but a different problem. Often it is a real problem with the PDF. Exactly how was the PDF made, and what is your exact software version?

S

sfr22

New Participant

Hi,

We are also experiencing this issue in our company. It is happening to a substantial amount of our PDF files. I certainly believe it is a bug. Are Adobe working on a fix?

Karl Heinz Kremer

Community Expert

Adobe does rarely comment publicly about what bugs they are working on. I can only recommend again that you file a bug report with as much information as possible: Feature Request/Bug Report Form

XtL_BCN

New Participant

Hello, I have this issue too with Adobe Acrobat Reader DC 18.011.20040

the failure happens after a while that a file is open, at which point it will affect the other open files one after another - working on pdf reports with pictures and text overlapped, seemingly generated from excel and / or ppt files - can't forward any for they are absolutely confidential.

like some other claims above, it all started a few months ago, probably after one of the corrupted updates

I executed the Installation repair feature, the failure is still there. and no other update is available in this moment

copied under the report that was generated to send out, in case it rings some bell to someone, somewhere

thank you very much

Acrobat Detail:

Sandboxing: On

Captive Reader: No

Multi-Reader on Desktop Support: Off

Available Physical Memory: 632288 KB

Available Virtual Memory: 3488984 KB

BIOS Version: DELL - 1072009

Default Browser:

Graphics Card:

Version: 0.0.0.0

Check: Not Supported

Installed Acrobat:

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Version: 18.11.20040.281318

Creation Date: 2018/05/11

Creation Time: 7:12:10 AM

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 10

OS Version: 10.0.16299

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 78 Stepping 3 GenuineIntel ~1992 Mhz

Time Zone: China Standard Time

Total Physical Memory: 4060384 KB

Total Virtual Memory: 4194176 KB

Windows Detail:

Tablet PC: No

Starter Edition: No

Media Center Edition: No

Slow Machine: No

Installed plug-ins:

Version: 18.11.20040.281318

Creation Date: 2018/05/11

Creation Time: 7:12:10 AM

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\AcroForm.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Annots.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\DigSig.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\EScript.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\IA32.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PDDom.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\PPKLite.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Spelling.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\Updater.api

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins\weblink.api

Karl Heinz Kremer

Community Expert

Let me repeat what was said before: If this happens with just one file, or files from the same source, it's very likely not a bug, but a problem with the PDF file(s). If this happens with random files - or all files, it is certainly possible that there is another bug in this area of functionality. From the outside, you and me are not able to determine which of the two it is.

I don't work for Adobe, so I don't know how exactly their bug report triage system works, but having working on large projects for other companies, I can tell you that the more often a problem is reported in a way that makes it repeatable in the lab, the more likely it is that you will get a fix within a reasonable time.

The only reliable way to get in touch with Adobe's engineers is via the bug reporting form: Feature Request/Bug Report Form

Sometimes Adobe staff posts here, but that does not mean that they will necessarily see all replies. When you post a bug report, make sure to include all relevant information, and if possible, share the file(s) that make this bug show up with them.

XtL_BCN

New Participant

well in my opinion the source is very likely to be the cause. I work with a computer from Spain with some national version and international software, the failing reports I mention mainly come from a chinese organisation which I don't know what software they are using, or how they generate said reports, MSO save to pdf feature or some other pdf generator.. and the failure don't seem to happen on the files I generate myself. also their files contain some chinese characters for which I had to install an adapter too. on the other hand, my colleagues with computers in similar conditions like mine don't seem to have this problem.

will try to report on the link you facilitated, thank you very much

A

andreib77481166

New Participant

We also have this problem.

You have any news for us ?

T

TaylorChandler

New Participant

We are having same problem... have all updates applied. Version 2018.011.20038.

Any more info on this?

Lovekesh Garg

Adobe Employee

There might be few files which are actually corrupted. Can you please share the files where you are facing this issue.

Also, was it working fine on an older version of Acrobat/Reader or any other software.

Thanks.

sschindlbeck

New Participant

We are also having the same issue with files that worked fine in older versions of Adobe Acrobat Pro. Current version is 2018.011.20038. We can work in the file for some time before the message appears, but when it does, we cannot save our work. This can cost me hours of work. I was thinking about reverting to the old version but I can't find the licensing info to re-install. The only thing I can do at the moment is make sure I'm saving every 15 minutes or so to avoid losing too much time when the error occurs.

Robortion

New Participant

Hello,

I am still running into this problem. I was using Adobe Reader XI when it first happened, so I downloaded and installed Adobe Reader DC. I did the manual update, as soon as it finished installing and I'm still getting the same error message.

What else can I do?

G

GriffithsLaw

New Participant

YES!

3 systems updated and all work as expected. On to the rest. Thank you for a solution. My paralegals were preparing to riot. The answer came none too soon.

sergeyk35158031

New Participant

Same here for the last week after update. We are large litigation company, creating PDFs for our clients via multiple applications, including CVision and Acrobat. Multiple clients - multiple calls to our CS. Too many people got update and not able to open our PDF files. Any update when this issue will be fixed by Adobe? We spent too much money on Adobe products already.

O

oligarch_plutocrat

Participating Frequently

I'm in the same boat, imaging for law firms using CVision. For now, it seems that JBIG2 is the problem. Turning it off and using CCIT G4 compression produces files the updated DC can handle.

M

MikeWWOz

New Participant

Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and…

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

Nearly 2.5yrs later and I still have this problem with 20.009.20074.61578 yet none of my other PDF-reading software has a problem, whether they be browsers, image editors, scanning software, or PDF tools.

L

lacym61585094

New Participant

Did Adobe mark this as "Assumed Answered"? It seems like they know there is an issue, but has anything been done to fix it? This issue is effecting my entire business as we compress and OCR every document we have. We need a solution and quick.

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