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Internal Error Occured

Forum|Forum|3 years ago
July 25, 2022
22 replies
44952 views

As soon as I click File>Create I am getting an error "Internal Error Occurred". I have gone through all the support discussion and tried uninstalling then reinstalling; checked AppData Folder (‪C:\Users\sarve\AppData\Roaming\Adobe) and ensured it has full control, but still getting this error.

Acrobat DC was working fine till Yesterday. There was no update in windows or acrobat as well.

I am using Windows 11 Pro. Please suggest solution. My colleague does not have any issue while running same version of acrobat dc.

Regards

Correct answer studav

What I did was go to users/<<me>>/AppData/Local/

I then right clicked on the Adobe folder chose properties then security tab.

In here with all the permissions I noted a lot of unkown, I selected edit then removed all of these. Clicked apply and now I am not getting the error anymore.

I hope this helps others, as it was driving me crazy

Show previous replies

Riseranger

New Participant

i got the same problem and reinstalled several times and the problem still exist.....

AkanchhaS8194121

Brainiac

Hi,

Sorry to hear about the trouble caused.

As per the description given above, it seems that you have started experiencing this issue all of the sudden with the desktop application Adobe Acrobat DC. Is that right?

You may once login on to Document Cloud web https://acrobat.adobe.com/link/home/ and try creating the PDF from here. Does it work?

Please share the dot version of Acrobat DC installed on Windows 11. Open Acrobat>Help>About Adobe Acrobat
Meanwhile, Open Acrobat>help> run "Repair Installation" and see if that works.

Thanks,

Akanchha

P

PK Digital Creative

New Participant

Come on Adobe, literally hundreds of professionals who pay top dollar to use Acrobat every year here and this still isn't resolved? What's going on? We are all so frustrated... none of these things fix the issue. Can we all send you an invoice for all the lost time or what?

B

BrianHahn

New Participant

Hi Guys

A solution that works was posted on 17th Nov by AndreX86. Reposting it here.

I was using Acrobat Cleaner tool to remove the existing files, except the cleaner tool is not removing all faulty files/folders. Need to manually remove them. Once done, you can reintall and it should work. See below and thanks AndreX86.

AndreX86

New Here ,

Nov 17, 2022

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Encountered this issue. Nothing specific mentioned fixed the issue. I had to do the following to completely resolve the issue.

Use the AcroCleaner to Uninstall Adobe > https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
a. Reboot afterward
Go to Control Panel > Programs and Features; Uninstall anything named "Adobe"
Open an explorer window and type %appdata% and press enter. Go into each folder (Local, Local low, Roaming) and delete any folders named "Adobe"
Go to C:\Program Files\ and delete any folders named "Adobe"
Go to C:\Program Files (x86)\ and delete any folders named "Adobe"

After you've done all that try re-installing Adobe.

Hope that helps.

Recovered my Adobe account just to say that deleting folders named "Adobe" in Local, LocalLow, Roaming worked. I figured some settings files were corrupt or conflicting with something. I sent the folders to Recycling Bin in case I needed them later. I didn't do any other steps. Adobe loaded normally and restored the necessary files in the above folders. Thanks!

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