Skip to main content
T
tampatom56
Participant
August 14, 2018
Question

Invalid serial number when trying to download and move my program to new computer.

  • August 14, 2018
  • 1 reply
  • 624 views

Customer support did everything for 2 hours. I have Adobe Acrobat XI pro version 11.0.06. First they said the serial number was valid.....then they said it was a technical issue. I asked question as to whether I had downloaded  the correct program and they sent me a link to the exact program I downloaded. The basic pro download for windows. They couldnt figure it out and tried to send my to forum. I said not after 2 hours, please. New guy took over computer. Couldn't figure it out so told me to reboot...........I lost my tech support guy. Now I am here. Help.

This topic has been closed for replies.

1 reply

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 14, 2018

Hi Tampatom56,

As per the issue description mentioned above, you are facing issue installing Acrobat XI on the machine, is that correct?

Could you confirm the serial number you are using to activate the application using the steps given here: Find your serial number

You can share the serial number using private message: How Do I Send Private Message

Let us know if you need any help.

Shivam

T
tampatom56Author
Participant
August 15, 2018

Hi Shivam, let me know if you need anything from me.

Adorobat
Community Manager
AdorobatCommunity Manager
Community Manager
August 16, 2018

Hi Tampatom56,

Thanks for sharing the details. I have sent you a private message, please check the inbox for the same.

-Shivam

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices