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Joseph35476240p5n6
New Participant
February 15, 2024
Question

Issue Emailing from Adobe

  • February 15, 2024
  • 1 reply
  • 1033 views

Hi Guys, 

I'm having an issue where when I hit the email button in Acrobat reader, the Outlook window that opens is in 'plain text' rather that HTML, which is not ideal for Signatures etc. This can be changed manually, but is a bit annoying. Opening a normal Outlook window is in HTML.

This is the same issue others have had on the forum such as here -  https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-send-file-by-email/m-p/14297233. 

However this has not worked in our case.

 

We have tried using the Adobe cleaner tool and reinstalling but not luck. 

 

Has anyonne got a solution to this? 

    This topic has been closed for replies.

    1 reply

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 15, 2024

    Hi @Joseph35476240p5n6 

     

    Hope you are doing well and thanks for reaching out.

     

    It looks like an issue with MS outlook, please check the similar discussions that I have found on MS help page listed below and see if that works:

    - https://answers.microsoft.com/en-us/outlook_com/forum/all/received-email-in-plain-text-instead-of-html/55c4bac3-31b9-453d-a495-d5b3cf6689d2

    - https://answers.microsoft.com/en-us/outlook_com/forum/all/out-look-365-displays-plain-text-instead-of/56c86249-05f3-4cdc-a8b7-71da5e662bfc

    - https://support.microsoft.com/en-us/office/change-the-message-format-to-html-rich-text-format-or-plain-text-338a389d-11da-47fe-b693-cf41f792fefa

     

    Hope this information will help

     

    ~Amal

    J
    Joseph35476240p5n6Author
    New Participant
    February 15, 2024

    Hi Amal,

    This is not an Outlook issue as this is only happening in Adobe. As mentions in the origional post. Opening a regular Outlook window opens fine in HTML. This only happens when clicking the 'email' icon in Acrobat. I have also tested this on multiple other Win10 instances

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    February 27, 2024

    Hi there

     

    Hope you are doing well and sorry to keep you waiting.

     

    We have raised this internally to our engineering team for review, we will share more details as soon as we get any update.

     

    Thanks for your time and patience

     

    ~Amal

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