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Mystic_Dreamer6330
New Participant
October 20, 2025
Answered

Issue Messages on Adobe AI Assistant

  • October 20, 2025
  • 2 replies
  • 367 views

Does anyone have this issue? I'm getting these messages when trying to use the AI assistant to aid my tasks in pdf documents, however these messages keep popping up! (Refer to screenshots below)

 

Why does it say I'm not eligible for access to the features? I have a subscription plan the Acrobat AI Assitant, should I not be able to use the features? 

 

Is this related to a server issue or specific user issue? 

    Correct answer Meenakshi Negi

    Hi All,

     

    We are sorry about the inconvenience caused due to service interruption.

     

    Our apps and services are experiencing issues due to a service disruption. We hope to have service back to normal soon. We will update you once the issue is resolved. Please refer to the Adobe Status page (https://adobe.ly/4oxVNCv) for more information.

    We appreciate your patience.

     

    Thanks,

    Meenakshi

    2 replies

    E
    Enthusiastic_creation9158
    New Participant
    October 20, 2025

    I've the same issue, tried PC and phone.  I bought an annual subscription to do one specific task each day but I'm having to use ChatGPT instead.

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity ManagerCorrect answer
      Community Manager
      October 20, 2025

      Hi All,

       

      We are sorry about the inconvenience caused due to service interruption.

       

      Our apps and services are experiencing issues due to a service disruption. We hope to have service back to normal soon. We will update you once the issue is resolved. Please refer to the Adobe Status page (https://adobe.ly/4oxVNCv) for more information.

      We appreciate your patience.

       

      Thanks,

      Meenakshi

      Meenakshi Negi
      Community Manager
      Meenakshi NegiCommunity Manager
      Community Manager
      October 20, 2025

      Hi Mystic_Dreamer6330,

       

      Thank you for reaching out, and sorry about the trouble caused.

       

      This seems to be related to the server issue going on. The team is looking into this.

      We will update you once we have more information on this. 

       

      We appreciate your patience.

       

      Thanks,

      Meenakshi

       

        M
        Mystic_Dreamer6330Author
        New Participant
        October 20, 2025

        Thank you for the quick response, definitely keep us updated! If there are further issues, what are ways I contact Adobe customer support? The chatbox virtual assistant on the site isn't exactly helpful, thanks! 

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