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John_Allred
John_Allred
Inspiring
April 23, 2020
Question

Issue with File functions in Pro DC after combining files

  • April 23, 2020
  • 4 replies
  • 1460 views

After a PC reboot, when I open Acrobat Pro DC, I can perform all the functions under the File menu. Frequently, I combine PDF files into new files using the Organize Pages interface. After inserting one file into another, I can no longer access the File menu. When I touch it, Acrobat crashes.

 

I've deleted and reinstalled, but that doesn't fix it. Are there some settings I can delete to fix this?

Thanks,
John

This topic has been closed for replies.

4 replies

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 20, 2020

Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

 

Let us know how it goes

 

Regards

Amal

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 29, 2020

Hi John_Allred

 

We are sorry for the trouble and the delay in response. As described the application is crashing after combing the files and go into file menu

 

Please try combing the different PDF files (created via Adobe Acrobat DC) and check the behavior.

 

Also please try to repair the Installation. Go to Help > Repair Installation and see if that helps.

 

You may also try the steps provided in the help article (https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html)

 

If it still doesn't work, please try the steps below and check:

 

 

Let us know how it goes

 

Regards

Amal

try67
try67
Community Expert
April 23, 2020

What's your OS version?

John_Allred
John_AllredAuthor
Inspiring
April 23, 2020

 

John_Allred
John_AllredAuthor
Inspiring
April 23, 2020

If it helps, the files I'm trying to combine are created using Quicken. I've been doing this successfully for years, so I don't suspect a file format issue with Quicken.

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