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Catherine31410685nlex
New Participant
March 6, 2024
Question

Issue with PDF Formatting After Sending for an E-Signature

  • March 6, 2024
  • 7 replies
  • 2214 views

I'm admittedly still on a learning curve with Adobe software, but I've bumped into a problem I don't even know how to start addressing.  We recently created a new fillable PDF form for internal use in our organization.  This document requires signatures from two different people.  During its first use, the formatting of the PDF text fields completely altered after the request was sent to the second signer.  The multiline fields were all back to single lines, and and text fields set to scroll were no longer doing so.  This made the document relatively difficult to use. 

 

Is there a way to protect the formatting between signers?  I'm trying to figure out what would cause this, as sending the form through other means (e.g. an email attachment) doesn't cause this issue.

    7 replies

    S
    SSgt Alexande31453786icdz
    New Participant
    April 26, 2025

    Similar issue.  Started on my templates within the last 2 weeks.  It is only the multi line fields that crashed on me.  Signers trying to do so on a cell phone cant see what they are typing.  Once signed, the version I get is the smallest size font.  The template is set at font size 16, not auto.  

     

    The two small lines in the screenshot are actually text.  I can highlight them and copy to a word document to read them but they are impossible to read in the form...   

    M
    melanie_4173
    Inspiring
    December 4, 2024

     

     

     

     

    Dealing with this as well. I have included some screenshots of changes that have happened when end users have sent out forms for E-signature. The first image is how the form looks on our end and the following image is the change the end user experiences when the document is sent for E-signature. We find that most people prefer to use the E-signature option rather than a signature field made on the form.

    Ayush__Jain
    Adobe Employee
    Ayush__Jain
    Adobe Employee
    November 4, 2024

    Hi All,

     

    Apologies for the issue that you are facing here.

    The issue has been reported to the engineering team and we've started investigating it and we'll try to come up with a potential fix for this in one of our near future releases.

     

    We will keep you posted once this is fixed.

     

    Regards,

    Ayush Jain

    Acrobat team

    T
    torranca_7369
    New Participant
    November 4, 2024
    How do I turn it off so you can do what you can do it remotely

    Get Outlook for Android<>
    B
    Barbara Bruderlin
    New Participant
    November 1, 2024

    How do you ever get real answers from Adobe?

    C
    Craig38141734vhoh
    New Participant
    June 24, 2024

    Very similar issue, currency format is stripped from certain fields when sent for e-signature.

     

      D
      defaultxxxpl7ykflke
      New Participant
      May 30, 2024

      did you manage to resolve this? i am having the same problem

        B
        Barbara Bruderlin
        New Participant
        November 1, 2024

        No

        R
        Renee249580291xm5
        New Participant
        May 22, 2024

        I have the exact same isssue which started recently. 

          J
          Jules1965
          Participating Frequently
          March 10, 2025

          Yep, me too! Soooooo frustrating, a real time waster - makes my work look very unprofessional and trying to fix it makes the whole thing way worse.  Especially if I want to add my signature then send it out to another person to sign as well. Makes me consider whether my pro subscription is really useful to me.

          S_S
          Community Manager
          S_SCommunity Manager
          Community Manager
          April 23, 2025

          Hi @Jules1965,

           

          Hope you are doing well. Sorry for your experience with using Forms.

           

          A question based on the screenshots shared above: 

          The first screenshot shows the final view of the form, and the second shows the view in Acrobat Sign in signing view with much of the properties or scripts disabled.

          Can you confirm if the view is still the same for the signer if they download the file, and then open in Acrobat to use the Fill & Sign mode?

           

          This will be interesting to understand if the behavior is only with the signing mode of Acrobat Sign or same with the offline file on Acrobat.

           

          More info about working with forms can be found here: https://adobe.ly/3EyFWlO

           

          Look forward to hearing from you.


          Regards,
          Souvik.

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