Issue with PDF Formatting After Sending for an E-Signature

Forum|Forum|1 year ago
March 6, 2024
7 replies
2214 views

I'm admittedly still on a learning curve with Adobe software, but I've bumped into a problem I don't even know how to start addressing. We recently created a new fillable PDF form for internal use in our organization. This document requires signatures from two different people. During its first use, the formatting of the PDF text fields completely altered after the request was sent to the second signer. The multiline fields were all back to single lines, and and text fields set to scroll were no longer doing so. This made the document relatively difficult to use.

Is there a way to protect the formatting between signers? I'm trying to figure out what would cause this, as sending the form through other means (e.g. an email attachment) doesn't cause this issue.

S

SSgt Alexande31453786icdz

Participant

Similar issue. Started on my templates within the last 2 weeks. It is only the multi line fields that crashed on me. Signers trying to do so on a cell phone cant see what they are typing. Once signed, the version I get is the smallest size font. The template is set at font size 16, not auto.

The two small lines in the screenshot are actually text. I can highlight them and copy to a word document to read them but they are impossible to read in the form...

M

melanie_4173

Inspiring

Dealing with this as well. I have included some screenshots of changes that have happened when end users have sent out forms for E-signature. The first image is how the form looks on our end and the following image is the change the end user experiences when the document is sent for E-signature. We find that most people prefer to use the E-signature option rather than a signature field made on the form.

Ayush__Jain

Adobe Employee

Hi All,

Apologies for the issue that you are facing here.

The issue has been reported to the engineering team and we've started investigating it and we'll try to come up with a potential fix for this in one of our near future releases.

We will keep you posted once this is fixed.

Regards,

Ayush Jain

Acrobat team