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Issue with PDF Formatting After Sending for an E-Signature

New Here ,
Mar 06, 2024 Mar 06, 2024

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I'm admittedly still on a learning curve with Adobe software, but I've bumped into a problem I don't even know how to start addressing.  We recently created a new fillable PDF form for internal use in our organization.  This document requires signatures from two different people.  During its first use, the formatting of the PDF text fields completely altered after the request was sent to the second signer.  The multiline fields were all back to single lines, and and text fields set to scroll were no longer doing so.  This made the document relatively difficult to use. 

 

Is there a way to protect the formatting between signers?  I'm trying to figure out what would cause this, as sending the form through other means (e.g. an email attachment) doesn't cause this issue.

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PDF , PDF forms

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New Here ,
11m ago 11m ago

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I have the exact same isssue which started recently. 

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