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jamiec26780726
New Participant
May 17, 2018
Question

Issues with missing images in PDF

  • May 17, 2018
  • 5 replies
  • 85777 views

I have a Mac running Adobe Pro XI along with Windows via Parallels and Adobe DC on the Windows side.  I've been having an issue where documents printed to PDF (via Word or Powerpoint) will end up missing some images.  With word i use a letterhead heading that will never come through in Adobe Pro.  In Powerpoint, random images are missing throughout the slides.

If I open the same file in Preview the images are there.  If I open it in Adobe DC on the Windows side the images are there.  It's strictly with Adobe Pro Mac. 

5 replies

A
aviguana
New Participant
September 3, 2021

This happened to me and I couldn't figure it out for the longest time, I finally found the answer in another post!

 

Navigate to Acrobat's Preferences once from Edit>Preferences>Accessibility and check if the checkbox 'Replace Document colors' is On or Off.

 

I checked this off and boom, (background) images were visible again!

    C
    combinedJess
    New Participant
    October 25, 2021

    @aviguana You are a rock star. Not even my IT could figure that out. It worked immediately. Thank YOU!

      SMorgy
      SMorgy
      New Participant
      December 17, 2018

      Also having this issue. We checked settings referenced in this post.  Using a Windows PC.

      • Show large images is checked (it was already on by default)
      • We changed display preference for overprint preview to Always (it was just set to whatever was default)
      • We tried Saving as PDF; using the Adobe Add-in to word to convert to PDF, and printing as PDF - we didn't expect differences between the options but wondered if it would make a difference. It didn't.

      Thinking that the issue may occur in the creation/format-shift rather than the viewing.

      Other suggestions welcomed.

      Addendum: Found the answer in Images lost in converting Word 2007 file to PDF  - we went into Word options and ticked 'show background colours and images in Print Layout view' under options > advanced > show document content and all of the images that had previously vanished in the 'save to PDF' magically appeared.

        Dov Isaacs
        Dov Isaacs
        Brainiac
        May 17, 2018

        Under Preferences in the Page Display pane, make sure the option Show large images is checked (it should be, by default). If this is not checked, large raster images neither display nor print.

                  - Dov

        - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
          J
          jamiec26780726Author
          New Participant
          May 18, 2018

          Show large images is checked.  I played around with some settings under Page Display and nothing seemed to help.  Here are the current settings.

          Dov Isaacs
          Dov Isaacs
          Brainiac
          May 19, 2018

          Maybe you can post a sample file that exhibits this problem such that others can see whether the same symptoms occur on their MacOS systems running Acrobat.

                    - Dov

          - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
          Luke Jennings
          Luke Jennings
          Inspiring
          May 17, 2018

          Is your Acrobat Pro XI page display preference for overprint preview set to Always?

          J
          jamiec26780726Author
          New Participant
          May 17, 2018

          It was not but I changed it and still not working.  Another example - someone sent me a PDF of a powerpoint presentation from their Mac.  On their Mac all the images show up, on mine several are missing.  It's an org chart so the images are all basically the same but random ones are missing in my Adobe.  If I open that same file in Preview or Adobe DC in Windows, the images are all there.  It's the weirdest thing.

          Abambo
          Abambo
          Community Expert
          May 17, 2018

          It could be the PDF version, even that I do not really believe that.

          ABAMBO | Hard- and Software Engineer | Photographer
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