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billbled
Known Participant
August 8, 2025
Answered

Just upgraded to CC Pro. Acrobat Pro is not offered in the apps to install.

  • August 8, 2025
  • 2 replies
  • 2024 views

Just upgraded to CC Pro. Acrobat Pro is not offered in the apps to install, but CC Pro is advertised as containing Acrobat Pro, not just Acrobat Standard. Got on the phone with a tech, but I don't think he knew what he was talking about. Didn't sound very confident, and what he implied was that the "Acrobat" that I was seeing that was installed WAS actually "Acrobat Pro" - even though there was NO indication of such - even in the "About" section and all the usual places. 

I see that others have had this issue - is this a "thing" in CC Pro now - are we waiting for a bug fix?

Anybody got a *real* fix for this issue?

Correct answer kglad

I get the same thing as what you've shown. 

 


that's acrobat pro.  are you missing any expected features?

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 15, 2025

Did you open CC Desktop App? See screenshot.

Click the 3-dots icon (...) for more options.

 

Hope that helps. 

 

 

 

 

 

Nancy O'Shea— Product User & Community Expert
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billbledAuthor
Known Participant
August 15, 2025

I do have what you show. But (and this is solely my point) it only shows "Acrobat" - everywhere in the CCPro installed universe on my computer - it only shows "Acrobat", not "Acrobat Pro". 

WHY? 

This is confusing - in the marketing for subscribing to CC Pro, it clearly states the subscription includes "Acrobat Pro" - yet - once installed - all I ever see is "Acrobat". That's my entire issue. 

Does *anyone* actually see their installed Acrobat app - on their computer - show up as "Acrobat Pro" anywhere? 

Is this marketing confusion from Adobe?

When I run Acrobat - and click "Help" then "About Adobe Acrobat" - *not* "About Adobe Acrobat Pro" - see attached JPG. 

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
August 15, 2025

Don't be too pedantic about titles. Just trust it.

Acrobat includes the whole enchilada for paid Creative Cloud subscribers— mobile, web, desktop, e-sign, scan, export, edit, comment, forms, etc...

 

Nancy O'Shea— Product User & Community Expert
Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 8, 2025

Hi billbled,

 

Thank you for reaching out.

 

Acrobat Pro is still part of the Creative Cloud Pro plan. Could you please share a screenshot of the application available in the Creative Cloud desktop application?

 

You may try installing the Acrobat from the following page: https://adobe.ly/4oKGDuD. 

Check if that helps.

 

Let us know how it goes.

 

Thanks,

Meenakshi

 

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billbledAuthor
Known Participant
August 14, 2025

I'm wondering if there is any real way to get this resolved? @Meenakshi Negi has gone radio silent. My phone call to Tech Support was not at all helpful - should I try again with Tech Support/different tech or does anyone have another suggestion? Not having much luck gaining traction on getting this issue fixed.  

 

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billbledAuthor
Known Participant
August 16, 2025

The reason it is labeled just "Acrobat" is because there is a free version of the Creative Cloud. It includes the Acrobat _Reader_, Express, Bridge, and a few other items. Since the Creative Cloud app is the same, I assume would be problematic to change the Acrobat name depending on the subscription status.

 


**Surely** the geniuses at Adobe could figure that out. 

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