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Letters å, ä and ö disappears when copying text from Adobe Acrobat (Reader and Acrobat Pro)

New Here ,
Jun 21, 2021 Jun 21, 2021

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A couple of weeks ago a problem has started when I copy text from a PDF-file in Adobe Acrobat (Reader and Acrobat Pro). The swedish letters å, ä and ö disappears when I paste the text into InDesign, Mac Text Editor or any other text app. It leaves a blank space where those letters should be. It does not matter if the file is produced in Acrobat or if I open a PDF made in InDesign. The fonts do contain the letters å, ä and ö, because it's no problem when working in InDesign AND the letters are VISIBLE when looking at the file in Acrobat. Making a print file also works – the å, ä, ö letters are included. 

 

It feels that the problem must be in Acrobat since when I open exactly the same PDF-file in Mac OS preview app and copy the same text it works! At home I use a Mac Pro (late 2013) and Mac OS Big Sur (11.4) and at work I use an iMac (Retina 5K, 27-inch, 2019) and Mac OS Mojave (10.14.6). Same problem despite different Mac computers and Mac OS and different versions of InDesign. But the Acrobat versions are the same, 2021.005.20048

 

I enclose a screenshot from Mac Text Editor to visualize how it looks. Hoping for a solution.Skärmavbild 2021-06-21 kl. 10.23.25.png

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correct answers 1 Correct answer

Adobe Employee , Jun 23, 2021 Jun 23, 2021
Hi @Janne the Searcher  Thanks for your time and for your cooperation on this. Hope you are doing well. The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2...  Download the setup, run it, reboot the machine (if possible) and check the app functionality.  To know more about the latest update, you can refer to thi...

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Adobe Community Professional ,
Jun 21, 2021 Jun 21, 2021

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This is indeed a known bug in the application that was introduced in the latest update. Either roll back to a previous version or wait for a new update to come along and fix it (hopefully)...

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Adobe Employee ,
Jun 21, 2021 Jun 21, 2021

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Hi Janne

 

++ Adding to the discussion

 

Hope you are doing well and sorry for the trouble.

 

We are aware of this issue and it is already reported to our engineering team to find the fix.

 

We will be sharing the update as soon as we will hear anything from them.

 

Thanks for your time and patience.

 

Regards

Amal

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Adobe Employee ,
Jun 23, 2021 Jun 23, 2021

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Hi @Janne the Searcher 

 

Thanks for your time and for your cooperation on this.

 

Hope you are doing well.

The fix is available now with the latest update of Acrobat and Reader DC. Please install the latest update from the following link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjunehotfix2... 

Download the setup, run it, reboot the machine (if possible) and check the app functionality. 

 

To know more about the latest update, you can refer to this article: 21.005.20054 Optional update, June 23, 2021

 

Let us know if you still experience any issues.

 

Regards,
Anand Sri.

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