Participating Frequently

Answered

LogTransport2.exe Error on closing the computer

Forum|Forum|5 years ago
July 15, 2020
17 replies
432700 views

I get this error whern shutting down Windows 10:

LogTransport2.exe

The application was unable to start properly. (0xc0000142). Click OK to close this application.

I am running the latest version of Acrobat Pro DC (2020.009.20074).

What's annoying is that I my computer will not go into sleep mode. If I close lid on my laptop or manually select Shut Down|Sleep, the computer does nto go into sleep mode. If I uninstall DC, I don't have this issue. But I need DC every day for work.

I have seen the other posts on this forum about the same problem. I have tried all the fixes. Nothing works and the problem keeps coming back. I have uninstalled and reinstalled DC, changed the optin to 0 in the registry, changed the permisisons on the registry key, tried a DC repair. I installed the hotfix on this page, https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousmay2020qfe2.html#dccontinuousmaytwentytwentyqfe2 which seemed to work for about a week and the problem came back.

Is there any solution to this problem?

Correct answer francis0D44

This helped for me. I hope this can be of use for you.

Link to solutioin

Show previous replies

G

George5D34

New Participant

Adobe.. what are you doing about this? For the amount of money you guys charge for your subscription, this is frustrating! Is there a fix yet?!

F

francis0D44Correct answer

New Participant

This helped for me. I hope this can be of use for you.

Link to solutioin

R

RickmeisterAuthor

Participating Frequently

Thanks! I will try this and report back the results.

J

juga64

New Participant

Same error here, I hope this gets fixed soon on the next update.

S

SixBos

New Participant

It is now March 2022, and I am still having the same issue. My brand new Alienware 12 core grinds to a halt and makes the same error on shutdown.

Did noone @ Adobe address this issue at all??

W

wise_hearted16B6

Participating Frequently

I was getting this problem constantly on my old Windows 7 laptop, and again on the new windows 10 laptop.

I tried several of the solutions here and none worked. FINALLY what worked for me, was to uninstall the Reader, then I uninstalled and reinstalled Acrobat DC. I did not reinstall the reader.

The problem and message has not returned since August 2021.

Thanks to:

defaultld2viqa0yidr
New Here , May 27, 2021

We ran into this same issue at work. We tried all the solutions in this post and we ended up uninstalling the free version of Adobe Reader and that got rid of the Transport error.

Seems that the free version interfere's with the paid version of Adobe causing this error.

E

EAL0

New Participant

What I've noticed thus far trying to resolve this annoyance is that the "LogTransport2.exe" error message upon shutdown goes away when "AcroTray (32 bit).exe" is stopped with the task manager. AcroTray (32 bit) cannot be deleted as Windows10 loads it and will constantly look for it thus creating a bigger nuissance.

Adobe... how about stepping up your game and helping your customers here!!!. This has gone on long enought already!

S

smack332

New Participant

Have you tried disabling AcroTray.exe from the startup tab in Task Manager? That seems to work for me.

As a bonus, you get rid of the butt ugly Windows 95 style icon from Task Manager.

😊

R

RickmeisterAuthor

Participating Frequently

No but it's certaioinly worth a try. What excactly does AcroTray.exe do? If you stop it, what effect does this have? I'll let this forum know if it made a differenmce for me. Thx!

W

Winston5C69

New Participant

I have the same problem. I genuinely do not expect to have this kind of problem when paying an expensive monthly subscription! (Especially on the most common platform). Adobe should fix this and issue an automatic update. (or go home).

Amal.

Community Manager

Hi Winston,

Hope you are doing well and sorry for the delay in response.

Could you please try creating a Registry Key as described below and see if that helps:

1. Search for Regedit keyword in Windows Search.

2. Go to the following path:

HKEY_CURRENT_USER\SOFTWARE\Adobe\CommonFiles\UsageCC\(user GUID).

The GUID is a unique value the application assigns to the signed in user.

3. On the Right Side Panel, create DWORD Key "optin", if it is not already created.

4. Set its value to 0 (zero).

Regards

Amal

R

RickmeisterAuthor

Participating Frequently

Been there, done that.

This does nothing to resolve the issue.

Thanks anyway.

R

RickmeisterAuthor

Participating Frequently

I could not agree with you more! It's shameful that Adobe does not have a fix for this issue. In my case, it prevents my laptop from going into sleep mode which is a huge nuissance. Every time that happens, I shut down and get the error. Sometimes, I don't get the error. I can't seem to find any pattern or what induces this issue. I also changed my laptop recently and have the exact same issue on a brand new PC. I've applied thier "fix", uninstalled/reinstalled Acrobat DC...Nothing seems to resolve the problem.

C

cyrus0D45

New Participant

I called support about this problem and they say they have never herd of logtransport 2 errors. This is so frustrating. Does anyone have a good alternative to using Adobe. laptop@entrekc.com

W

wise_hearted16B6

Participating Frequently

I am surporised they say thay have never heard of this problem, many of us have tried to get support from them, I even had a 2 hour session with them remotely logged in to my machine in 2021 and no success.

I tried all aother suggested solutions none of which worked for me. I finally deleted the free acrobat reader and kept only the paid version - no more error now for around 5 months.

(Previously had this error repeatedly on a windows 7 laptop with various paid versions of Acrobat 8-11 I think, and again on my current Win10 laptop with acrobat DC). But no error now for 5 months or so.

E

EAL0

New Participant

I am subscribed to Adobe Creative suite and have the same LogTransport2.exe shutdown problem that everyone has been complaining about here for a long time. I now have 2 PCs with the same problem. Everytime I shut down, they ding with an error and the message pops up.
This EXPENSIVE software subscription should not have this problem or worse... this tremendous delay in addressing it. I am to the point of uninstalling this software from all my PCs and using Google instead.

None of the solutions posted here as of today WORK at all, I've tried them all !!!
Adobe, c'mon and get your crap together already !!!

Amal.

Community Manager

Hi Rickmeister

We are sorry for the trouble. As described you are getting the erorr '

LogTransport2.exe

The application was unable to start properly. (0xc0000142). Click OK to close this application' While shutting down Windows 10

As mentioned above, You tried changing the option to 0 in the registry, changed the permisisons on the registry key and the issue still persists. In some cases, the Registry Value of the DWORD option automatically changes to 1 which further leads to LogTransport2.exe Error 0xc0000142.

Please change Registry permissions to stop changing the value back to 1 as follows:

1. On the Registry Editor, navigate to this path

HKEY_CURRENT_USER\SOFTWARE\Adobe\CommonFiles\UsageCC

2. Execute a right-click on UsageCC and choose Permissions.

3. In the Permissions wizard, click on Advanced button.

4. Click Disable inheritance on the following window and hit OK.

5. Again in the Properties wizard, select System and click Remove. Click Apply and OK to save these changes and restart the device.

Let us know how it goes

Regards

Amal

L

LogTransport Sufferer

Participating Frequently

Amal,

There is another step that is missing in your instructions for me should I:

Convert inherited permissions into explicit permissions on this object

or

Remove all inherited permissions from this object

I've done all the messing with the register performed the "fixes" to no avail. I'd also like to add to my fellow LogTransport Sufferer brethern, that along with the above issue once this issue is triggered, which is during heavy work on my PC with a .pdf open mouse operations become jittery, typing is extremely painful and the general speed of my PC drops. All because of this LogTransport error. This is a big problem. Have you been able to replicate the issue?

M

MalcB

New Participant

For the past 4 months I've been fighing my mouse. Random double clicks, drag'n'drop interruptions causing uncontrollable selects, moves, overwrites and deletes. Entire code or text re-arrangements at the slightest hint of a mouse move. Tried multiple mouse replacements, reconfigurations, system adjustments and seriously considered learning ALL the keyboard shortcuts to avoid using the mouse...
And it get fixed by following the instructions herein.

Thank you - if you hadn't mentioned the jittery mouse problems you were encountering I'd still be trying to fix windows...

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded