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Sandy Point Resorts
New Participant
September 24, 2024
Answered

MacOS Sequoia - Adobe Acrobat Pro - Printing Issues

  • September 24, 2024
  • 15 replies
  • 30952 views

Hi There!

 

I was wondering if anybody else has had printing issues since updating to macOS Sequoia? I am trying to print on my PIXMA Pro-100 and need to enter the page setup dialog to select borderless printing, however, since updating under the "Format For" none of my printers show up.

 

I am using a Macbook Pro with Adobe Creative Cloud. My Adobe Acrobat Pro is running version 24.1

 

If anybody has any suggestions, I'd be happy to try them out. 

 

Thanks!

    Correct answer robh49258699

    If it helps anyone else, I just got mine to work by downloading and installing the latest Sequoia developer beta 4 release. Once the beta 4 was finished installing the printer dialogue boxes once again allow a printer to be selected.

    15 replies

    Show previous replies
    L
    Lucyola31678871w3y8
    New Participant
    September 30, 2024

    I have the same issue. Not only in the Acrobat, but in all of the adobe products, after updating to MacOS Sequoia. None of them shows any printer on the page setup dialog.

      S
      Adobe Employee
      shaktikeshri
      Adobe Employee
      September 27, 2024

      Hi @Sandy Point Resorts @80970 

      Are the printers not showing up in Sequoia is specific to PDF opened in Adobe Acrobat or any other file as well. Like for example - If you open the PDF in let's say Apple's Preview and try to print, are the printers showing up there?

      • If those are showing up, then we'll have to investigate further .
      • If those are not whowing up even for other apps like Preview, then you may have to work with Apple support to get it resolved.
        K
        katie28812545qky0
        New Participant
        September 27, 2024

        Hey I have the same issue,

         

        I can print from preview no problem, it is acrobat where the printers do not show up on the printer settings page and, whilst I can print, the print is full of errors.

         

         

        I know this is partially because the drivers are out of date as they have not updated to seqouia, however I am still able to print from preview on both my Ricoh IM C4500 and Canon TM-300

         

        Thanks

          scottp91016109
          scottp91016109
          New Participant
          September 26, 2024

          By the way I have the same problem.

            C
            Community Manager
            Chetan23677088sx52Community Manager
            Community Manager
            September 25, 2024

            Apologies for the problem. can you please share us the logs so that we can look into the issue

            Steps

            1. Close Acrobat
            2. Download and run Diagnostics utility https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
            3. Select Start Diagnostics.
            4. Now Open Acrobat and reproduce the issue.
            5. Select Stop Monitoring, and share the log ID with us.

             

            Thanks

            Chetan

            S
            Sandy Point ResortsAuthor
            New Participant
            September 25, 2024

            Hi Chetan,

             

            Here's the log ID: 8a7138b6-24f8-4565-860e-2d520d31eb82

             

            Thanks!

            C
            Community Manager
            Chetan23677088sx52Community Manager
            Community Manager
            October 4, 2024

            Thanks @Sandy Point Resorts  for sharing the logs. we have recieve the same
            @Kshakti  is already looking on this case and we will update you on the same. apologies again for the inconvinience

            kglad
            kglad
            Community Expert
            September 24, 2024

            in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

            p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



            <"moved from using the community bugs">
              S
              Sandy Point ResortsAuthor
              New Participant
              September 25, 2024

              Thanks! It's my first post, so I appreciate it.

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