Managing $15/year Non-profit Acrobat Subscriptions

Question

On the $15/year non-profit subscriptions, what happens if an employee separates employment? Can we transfer the remaining months or change the user ID/login for that subscription?

jordan-van-bergen · Answer

As far as I know this Non-profit Acrobat Subscriptions is chained to a personal account. At least at our side this has happened. You can read more about this here: https://helpx.adobe.com/enterprise/kb/enterprise-id-faq.html

So, our/mine Non-profit Acrobat Subscriptions is bind to a personal not company profile. This was very annoying as I was not able to select this profile at login. I had to set this in company adobe settings to let users select their profile ALWAYS and not auto when they log in to the adobe account.

As the Non-profit Acrobat Subscriptions is bind to my personal profile I don't think it can be maintained or transferred by the company administrator.

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