Missing Preflight Profiles and Fixups

Question

For some reason all of the preflight profiles and fixups are missing from my Adobe Acrobat. I'm running the latest DC subscription version with all updates installed.

Also tried a clean install with no luck.

I need to use some of these features, how can I get them back?

Amal. · Accepted Answer

Now I am getting a new error.

Hi there

Sorry to hear that, please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/preflight-error-unable-to-copy-the-user-specific-settings-then-crashes/m-p/14067782#M427889

Let us know how it goes.

~Amal

Amal. · Answer

Hi @Felipe Seiber

Hope you are doing well and sorry to hear that

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20736 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

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