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A
azalpher
Participating Frequently
August 1, 2025
Answered

Missing signatures

  • August 1, 2025
  • 1 reply
  • 698 views

Hello,

I have a contract signed electronically by a service provider (Coffréo), but when I want to open the contract with Acrobat bureau, the signatures are no longer there.
However, they are present in Acrobat web, as well as in the Edge and Chrome pdf readers.
I've tried other pdf readers, such as Foxit, which work very well.

Does anyone know why the desktop version of Adobe Acrobat no longer recognizes my signatures?

 

Thanks !

Correct answer MikelKlink

@Meenakshi : It's updated, but same problem 😕😕

 

@MikelKlink : Is there a way to remove this security from acrobat ? 

My documents are temporary contracts, so I can't pass them on as they're confidential. Sorry 😞


quote

Is there a way to remove this security from acrobat ? 

 

I'm not aware of a way to do so. But i have not tried yet, either, so I might have overlooked an option. 

quote

My documents are temporary contracts, so I can't pass them on as they're confidential.

 

OK, I thought there might be a way to create such a temporary contract with dummy data. As that's not possible, I don't see an option to analyze the issue further. 

 

Nonetheless, you should be aware that Acrobat behaves like it does for a reason. So there must likely is something wrong with the signatures. If your processes rely on the fact that the documents are digitally signed, you should investigate this further. 

 

1 reply

Meenakshi Negi
Community Manager
Meenakshi NegiCommunity Manager
Community Manager
August 1, 2025

Hi azalpher,

 

Thank you for reaching out, and sorry about the trouble caused.

 

As the issue occurs only with the desktop version, please try reinstalling the application using the following steps:
-Remove the application and run the cleaner tool (https://adobe.ly/3IOKfey).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/3IX4Lty;

Ensure that you are using the latest version of the application. In Acrobat, go to Menu > Help > Check for updates.

 

If the issue still occurs, please share a screenshot of how the document appears in Acrobat and on Acrobat Web. Also, please share the Acrobat and OS version currently installed on the machine.

 

Thanks,

Meenakshi

A
azalpherAuthor
Participating Frequently
August 1, 2025

Hello Meenakshi,

 

Thanks for your message ! 

 

The problem affects the entire company and all its customers, not just a local one.

 

Please find in attachments one pic without signatures and one with signatures

 

Adobe version (in my company) : 25.001.20531

 

Thanks !

MikelKlink
MikelKlinkCorrect answer
Participating Frequently
August 2, 2025

@Meenakshi : It's updated, but same problem 😕😕

 

@MikelKlink : Is there a way to remove this security from acrobat ? 

My documents are temporary contracts, so I can't pass them on as they're confidential. Sorry 😞


quote

Is there a way to remove this security from acrobat ? 

 

I'm not aware of a way to do so. But i have not tried yet, either, so I might have overlooked an option. 

quote

My documents are temporary contracts, so I can't pass them on as they're confidential.

 

OK, I thought there might be a way to create such a temporary contract with dummy data. As that's not possible, I don't see an option to analyze the issue further. 

 

Nonetheless, you should be aware that Acrobat behaves like it does for a reason. So there must likely is something wrong with the signatures. If your processes rely on the fact that the documents are digitally signed, you should investigate this further. 

 

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