Missing the the "Auto detect pen hardware to enable markup" setting - Surface Pro 6 and Surface pen

Forum|Forum|5 years ago
June 29, 2020
5 replies
4120 views

There has to be an answer somewhere for this issue.

In settings->Commenting there is supposed to be the Auto detect pen hardware setting, but on my surface it is missing. How do I get it back.

I know its missing because its there on two other Surface Pro 6 computers and a lenovo mix, all running the same versions of windows 10 and all running the same version of Acrobat including the patch level.

On this surface using the pen in Acrobat is quite horrible. No issues using the pen in word and other apps though.

Please somebody help.

Bruce

Correct answer klynbech

I got a new Surface Go 4 and the setting was missing. I searched and tried different things, but what in the worked was to set the pen settings to "use pen as mouse" and "ignore touch input" (I have a Danish version, so I am not sure how it is frased in English). I then uninstalled Acrobat entirely and then reinstalled it, and then the setting was there.

It seems that the Acrobat installation is sensitive to the pen settings when installed, so the pen settings need to be in place before installing Acrobat.

A

Albert_Einstein0516

Participant

There has to be an answer somewhere for this issue.

In settings -> Commenting, there is supposed to be the Auto detect pen hardware setting, but on my Surface, it’s missing. How do I get it back? I know it's missing because it's present on two other Surface Pro 6 computers and a Lenovo Mix, all running the same version of Windows 10 and Acrobat, including the patch level.

On this Surface, using the pen in Acrobat is quite horrible, though there are no issues using the pen in Word and other apps. Please, somebody help.

A

Albert_Einstein0516

Participant

There has to be an answer somewhere for this issue. The Auto detect pen hardware setting is missing on my Surface, but it's there on other devices. By the way, if you’re looking for a tasty meal, check out the panini wawa!

K

klynbechCorrect answer

Participant

I got a new Surface Go 4 and the setting was missing. I searched and tried different things, but what in the worked was to set the pen settings to "use pen as mouse" and "ignore touch input" (I have a Danish version, so I am not sure how it is frased in English). I then uninstalled Acrobat entirely and then reinstalled it, and then the setting was there.

It seems that the Acrobat installation is sensitive to the pen settings when installed, so the pen settings need to be in place before installing Acrobat.