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Anonymous
August 18, 2025
Answered

Multiple problemes with install/uninstall after ugrading to W11

  • August 18, 2025
  • 1 reply
  • 585 views

Hello,

First of all, please excuse the bad english : I'm not a native speaker.

I recently upgraded my Windows PC to W11 without uninstalling Adobe Creative Cloud and Adobe Acrobat first. I believe this caused some issues. I can still use Acrobat as a desktop app but small issues occured (URL in files opening with Edge... with Firefox as the default browser, etc...).

 

I uninstalled Acrobat and reinstalled it with Creative Cloud. The issue persists.

I also tried uninstalling Creative Cloud but it failed : the uninstaller states that there is a desktop app that requires Creative Cloud that is still installed on my PC... But after checking in Creative Cloud, no desktop app is installed anymore.

 

I believe that there are some registry keys/settings which are preventing everything to work correctly. I'd like to do a clean uninstall and reinstall of Acrobat. Could somehone help ?

 

Best regards,

Atuvu

 

Correct answer creative explorer

@45572902 I would use the Adobe Cleaner tool from Adobe's website and not from a third party website: 
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
The Adobe Creative Cloud Cleaner tool can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

Once you downloaded the Adobe Cleaner. Close all Adobe applications. Including th desktop. Use task manager to make sure all Adobe products are closed. Run the Cleaner tool. Follow the directions. Select the application, and in your case 'Select ALL' to ensure a full cleanup. When the cleanup is started, wait a few minutes—be patient! 

After the tool has finished, restart your computer. This step is crucial for the changes to take effect. 

Download a fresh installer (don't use an older and previous installer) and install the Creative Cloud desktop application from the Adobe website. Install Adobe Acrobat and any other applications you need. It will likely fix all the issues that you are experiencing! 

1 reply

creative explorer
Community Expert
creative explorerCommunity ExpertCorrect answer
Community Expert
August 18, 2025

@45572902 I would use the Adobe Cleaner tool from Adobe's website and not from a third party website: 
https://helpx.adobe.com/ca/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
The Adobe Creative Cloud Cleaner tool can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).

Once you downloaded the Adobe Cleaner. Close all Adobe applications. Including th desktop. Use task manager to make sure all Adobe products are closed. Run the Cleaner tool. Follow the directions. Select the application, and in your case 'Select ALL' to ensure a full cleanup. When the cleanup is started, wait a few minutes—be patient! 

After the tool has finished, restart your computer. This step is crucial for the changes to take effect. 

Download a fresh installer (don't use an older and previous installer) and install the Creative Cloud desktop application from the Adobe website. Install Adobe Acrobat and any other applications you need. It will likely fix all the issues that you are experiencing! 

m
A
Anonymous
August 18, 2025

Hello,

Thank you for your quick answer.

I ran the uninstall tool and removed everything thanks to it. I restarted the computer, downloaded creative cloud from the adobe website and reinstalled it from there.

 

Acrobat runs but I still have the default browser issue : when I click a link in a file, the link opens in Edge and not Firefox, even if Firefox is the default browser...

creative explorer
Community Expert
creative explorerCommunity Expert
Community Expert
August 19, 2025

@45572902 uninstall whatever browser is giving you the issue. Delete the trash and go back to any browseer and sownload a fresh installer for that web browser. Reinstall. it. Restart your computer/

m
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