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Shaun34086196do9g
Participant
February 27, 2025
Question

My e-signature does not show email and time when using E-signature block (with email)

  • February 27, 2025
  • 1 reply
  • 191 views

Hi, hoping for some help with this issue.

 

I send and receive documents for signing and hey sign in the block style and it shows their email and time underneath the sig in blue  but when I sign it just shows signature and email.

 

I have spoken to a support person and they sent me details of what to change but I can't get to the correct account page o get to options. Appreciate it may be becsues of way set up in organisation, but if anyone has any ways of fixing would appreciate the help.

 

Thanks,

Shaun

 

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 27, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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S_S
Community Manager
S_SCommunity Manager
Community Manager
May 2, 2025

Hi @Shaun34086196do9g,

 

Hope you are doing well. Thanks for writing in!

 

The feature is available to configure through your organisation's IT Team.

I suggest reaching out to you, and sharing the help article with them: https://adobe.ly/3EQ5gnh.

 

This will give them a detailed idea on what settings to configure. 

 

Hope this helps.


Regards,
Souvik.

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