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New Participant
July 17, 2023
Answered

New Adobe Acrobat UI is terrible

  • July 17, 2023
  • 15 replies
  • 4788 views

I've never felt the need to make a post or complaint like this for any software in more than 25 years of using Windows and Macintosh personal computers. But the new user interface in Acrobat is just awful. It is counterintuitive, illogical, and imposes a huge productivity hit. I am thankful the new UI can be deactivated but concerned that at some point, that will no longer be an option.

Correct answer Bevi Chagnon - PubCom.com

You can revert to the classic GUI interface by following the instructions here:

https://community.adobe.com/t5/acrobat-discussions/revert-to-classic-interface-from-new-acrobat-gui/...

 

And you can voice your opinion to Adobe engineers & marketing here:

https://acrobat.uservoice.com/forums/590923-acrobat-for-windows-and-mac/suggestions/47082691-ditch-the-2023-user-interface-in-acrobat 

 

Don't forget to vote at that webpage. It's our only way to let Adobe know what works, what doesn't.

 

 

15 replies

New Participant
May 11, 2025

Whoever led the introduction of this retrograde upgrade leading to timewasting and frustration should be held to account

Dave Creamer of IDEAS
Community Expert
May 11, 2025

Did you read one of the correct answers from almost 2 years ago about how to switch back to the old interface?

quote

Whoever led the introduction of this retrograde upgrade leading to timewasting and frustration should be held to account


By @philippa_2688

 

David Creamer: Community Expert (ACI and ACE 1995-2023)
Inspiring
May 28, 2024

I totally agree. my UI just changed recently, so I wondered that this already happened nearly a year ago...

I'm glad this can be changed, the new UI is utterly terrible.

New Participant
April 26, 2024

It looks like this update has been thought only about tablet users. But not everybody uses a tablet, especially the core professional users of Acrobat. I had a hard time figuring out where is the page number so I could switch pages quickly, and another figuring out how to switch the page view. All of this because it is located on the bottom right. Nice for tablet users, next to your hand. But the last thing you'll see on a screen.

Then comes the floating tool panel. Why can't we pin it somewhere?

Please, give us the possibility to adjust the location of those toolbars. Even for tablet users, left-handed people will have a hard time. Every Adobe software is very good for personalizing the UI, why not the new version of Acrobat?

 

New Participant
April 5, 2024

I'm so happy someone else feels similarly to I do.  I've been struggling this past year to utilize Adobe effectively and this just got amplified with some recent PDF work.  I'm glad that one can revert to the old interface and this reminds me that I really need to research an alternative bit of software for the minor PDF editing I need to do.

New Participant
March 30, 2024

YES! I just googled adobe acrobat design terrible - because i am sitting here STRUGGLING to download a document, and thinking - am I losing my mind? Why is this so difficult? Honestly. How is it this bad, Adobe is such a huge company, the UX should be mindblowingly awesome....right? 

Abambo
Community Expert
March 30, 2024
quote

YES! I just googled adobe acrobat design terrible - because i am sitting here STRUGGLING to download a document, and thinking - am I losing my mind? Why is this so difficult? Honestly. How is it this bad, Adobe is such a huge company, the UX should be mindblowingly awesome....right? 


By @Sarah364232279tjl

Well it is. But the interface does not help you to download a document. That's more part of your browser, no?

 

Please tell us (best supported with screenshots) what you are trying to do.

ABAMBO | Hard- and Software Engineer | Photographer
New Participant
April 26, 2024

No, its not the browser - I'm using the desktop application. I couldnt possibly screenshot the experience I'm having, but I'll tell you every time I have to go into adobe (its part of some of my standard workflows) I get stressed because I know I'm going to have struggle through steps. I use it routinely, but only a few times a month, so I haven't yet memorized the weird and non intuitive locations of things. If adobe really wants to address the thematic concerns expressed in this lengthy thread, I think actual UX research is warranted. I would suggest this wasn't done given the types of comments in the thread. I'm not expert in UX, but I've been a product owner for fintech projects and developed wireframes, brought software to life and then all the UX testing/research/design that flows after the initial concept...it's a lot, but that's i think how you produce highly discoverable and intuitive UI. 

Adobe is not alone here, lots of major saas vendors fail at this, particularly when developing UI/UX across ... platforms? I mean don't even get me started on the wild deficiencies between browser and desktop experiences for Office. Just sayin, given all the comments here, it looks like some fundamental UX design work just wasn't done well, or needs to be redone. 

New Participant
November 22, 2023

I agree ... new UI is terrible. I can't believe a firm with an amazing reputation for design released such a pathetic UI.

 

I have licensed Acrobat Pro for years (as an individual and for my company).  I am canceling all of our Acrobat subscriptions.

Sylvio @ GRICS
Known Participant
October 30, 2023

Totally agree that the new UI is bad. Placing the navigation tools on the right-hand side of the screen is a horrible, horrible idea. Who does that??? This is counter-intuitive and couter-productive, and I find it appalling that anyone could think this was a good idea to begin with. Tools and menus belong to the left of the screen. It's been like that with pretty much every software out there for over 30 years. Even MS-Paint has its tools on the left, and there's a reason for that: A) It just works, and; B) we read from left to right, so we intuitively look to the left of the screen when an app comes up. The vast majority of languages on this planet are read from left to right, so tools on the left is a no-brainer and should always be the default.

 

If Adobe wants to flip menu placement on the screen for whatever reason, at least make it an option that can be changed by the user. Also, make the traditional layout (tools on the left) the default.  That way, someone using a language that reads from right to left will be able to change it up if they need to. 

Thankfully, I was able to revert back to the old version of the UI, and the navigation and tools are where they used to be. If the new UI change becomes permanent with no way of reverting, I will have to look for alternatives. Simple as that. Yes, it's that bad. I simply could not put up with this.

JR Boulay
Community Expert
October 16, 2023

This drawing is a perfect illustration of the new Acrobat interface.

😉

Acrobate du PDF, InDesigner et Photoshopographe
Participating Frequently
October 16, 2023

Agreed! The new UI is not very intuitive and I find that many of the tasks or actions I used to perform have changed. Very frustrating 

New Participant
September 29, 2023

It seems as if the folks who were behind the new design never actually used Acrobat? Or have we been using it inefficiently and incorrectly all along? What a nightmare this has been.