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N
NYTC
Participant
March 27, 2025
Question

New ADOBE Authentication Process = FAIL

  • March 27, 2025
  • 1 reply
  • 364 views

Anyone else having issues with constantly having to re-authenticate Acrobat? 

 

NOTE TO ADOBE -  You have made what was a wonderful and convenient tool into a cumbersome and painful one by the introduction of your overly paranoid licensing protocol.   Sign in- sign out – get a code – re-enter passwords FOR WHAT?  So registered users can use the software meant to make communication and sharing documents easier? 

 

The list of PDF alternatives is a long one.

 

Get with customer needs and stop the false campaign of “authenticity” against us.

1 reply

S_S
Community Manager
S_SCommunity Manager
Community Manager
March 27, 2025

Hi @NYTC,

 

Hope you are doing well. Sorry for the trouble.

 

Would you mind trying out the below steps:

1. Go to https://adobe.ly/43tWMfI and remove all the devices that are listed there;

2. Go to https://adobe.ly/42a94HO and scroll down to the section "Active Sessions" and remove all the devices listed there.

 

Once done, open Acrobat and login for the first time. This should eliminate the requirement of logging in time and again.

 

Let us know if this helps.


Regards,
Souvik.

N
NYTCAuthor
Participant
March 27, 2025

I did deactivate all devices in the past, however the deactivate all sessions process is a new idea and I have done that.  Most of the sessions were Chrome log-ins .  I did what you suggested, and restarted Acrobat.  Look at the first thing that happened!   NO PROMPT to sign in - JUST QUIT  - Is it at ALL possitble for your overzealous security team to put a "SIGN IN" button on this pop-up?

 

 

 

N
NYTCAuthor
Participant
March 27, 2025

ADDING A PS - I am being asked to sign in and autheticate when opening attachments from Outlook and then again when printing or saving to a PDF from Word.  It's absurd.  Can't your team figure out how to recoginze that the DEVICE is signed in?

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