No devices in "Activated Devices" page

Forum|Forum|4 years ago
November 8, 2021
2 replies
2622 views

I installed Adobe Acrobat Pro v17 with my SN, but during instalation and when I use it, there's a message that my SN was used in other computer. I checked old PC, and I'm not logged in. I checked "Activated Devices" page in my account and there is no devices.

But I still can't use Adobe.

I want to erase old devices and use it on new one, but I can't...

General troubleshooting

This topic has been closed for replies.

T

Tomas Ardez

Participant

Hello I have the same problem and haven't find any solution. Did anyone help you yet?

J

jcarlson462

Participant

Now I'm having the same issue while trying to download Adobe on a new computer. Were you able to make this work?

Amal.

Community Manager

Hi @jcarlson462

Thanks for reaching out.

What happens when you try to download the application? Do you get any error messages? If yes, please share the screenshot for a better understanding.

Also, try to reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works for you.

Regards

Amal

Amal.

Community Manager

Hi there

Hope you are doing well and sorry to hear that. As described you are unable to use the application and getting the error that the serial nuber is already in use.

Would you mind sharing the screenshot of the error message for a better understanding? Also please go through the help page https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-account-page and see if that works for you.

Regards

Amal