No devices in "Activated Devices" page

New Here ,
Nov 08, 2021 Nov 08, 2021

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I installed Adobe Acrobat Pro v17 with my SN, but during instalation and when I use it, there's a message that my SN was used in other computer. I checked old PC, and I'm not logged in. I checked "Activated Devices" page in my account and there is no devices. 

 

But I still can't use Adobe.

I want to erase old devices and use it on new one, but I can't...

 

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General troubleshooting

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Adobe Employee ,
Nov 08, 2021 Nov 08, 2021

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Hi there

 

Hope you are doing well and sorry to hear that. As described you are unable to use the application and getting the error that the serial nuber is already in use.

 

Would you mind sharing the screenshot of the error message for a better understanding? Also please go through the help page https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-acco... and see if that works for you.

 

Regards

Amal

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New Here ,
Nov 09, 2021 Nov 09, 2021

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Hello.

I tried that before posting - nothing I can do there - there's no device listed in this page. 

Screenshots are in polish, but it says that serial number is in use, and second screenshot says I'm logged out from old device.

 

adobe_old.jpgdevices.jpgsn_error.jpg

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Adobe Employee ,
Nov 11, 2021 Nov 11, 2021

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Hi there

 

We are sorry to hear that. please try to sign out of all the devices as described here https://helpx.adobe.com/creative-cloud/kb/activation-limit-reached-creative-cloud.html#sign-out-all-... and reboot the computer once and see if that helps.

 

Regards

Amal

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New Here ,
Nov 16, 2021 Nov 16, 2021

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No can do... 

It's not the Creative cloud app. I don't have option to log out all devices...

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Adobe Employee ,
Nov 18, 2021 Nov 18, 2021

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Hi there

 

I have share more information with you in private message. Please check

 

Amal

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New Here ,
Sep 05, 2022 Sep 05, 2022

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Hello I have the same problem and haven't find any solution. Did anyone help you yet?

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