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P. Markus Mönch scj
Participant
September 23, 2023
Answered

No Print of PDF after updating mac sonoma

  • September 23, 2023
  • 49 replies
  • 56320 views

Hi,

afer updating to Sonoma I'm not able to print in Acrobat. The Adobe Distiller is opening automatically and then the following error occurs:

 

A PDF file cannot be created from the following file:

/var/folders/wl/rf9rt6y96jd46gqsn6h12zbw0000gn/T/PSbmDDom.tmp

For details on how to use the Adobe PDF settings: Standardqualität

see the log file

 

Does someone know a hint how to solve the problem? Printing with adobe reader ist possible.

    Correct answer rbtallitsch
    Even though, when checking for updates, I was told I had the latest version of Acrobat Pro I found an “optional update” at https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousoct2023.html#dccontinuousocttwentytwentythree
     
    Downloaded the optional update and problem solved.

    49 replies

    Show previous replies
    meh67
    meh67
    Inspiring
    October 6, 2023

    FIXED FOR ME.

     

    Like others have done to resolve this issue before me. I uninstalled Acrobat, then Re-installed it and it prints fine now. So not sure if the issue was Sonoma or Acrobat, but it looks like the same version of Acrobat but Im printing just fine now. Not that difficult to do - I did restart after uninstalling Acrobat and before re-installing it - thats just somethign I typically do with Adobe Cloud applications.

     

    Hope it works for all of you.

    Sensuum
    Sensuum
    Known Participant
    October 6, 2023

    Thank you for the very good idea. It seems that there's a new Acrobat version though Creative Cloud previously mentionned that Acrobat was uptodate. But problem remains 😖

    meh67
    meh67
    Inspiring
    October 6, 2023

    My Acrobat was "up-to'date" as well, but I still uninstalled and it reinstalled it and it worked. If you havent tired it, I would. 

    SGuerra
    SGuerra
    Participating Frequently
    October 6, 2023

    Hello, same problem after updating to Sonoma on October 4th, I cannot print in Acrobat Reader. When I access the print center, the attached warning appears. If you print using the browser it prints normally, if you print another type of document it prints normally, the issue is when the pdfs are printed using Acrobat Reader it really doesn't work, please fix this problem.

    M
    mickelodeon
    Participating Frequently
    October 6, 2023

    WHY adobe is nog coming with a solution?

     

      M
      Maik32622654pyxc
      Participant
      October 6, 2023

      Me pregunto lo mismo. ¿cuando adobe saldra con una solucion?

      mikew24192790
      mikew24192790
      Participant
      October 5, 2023

      I just installed MAC OS SONOMA.  NowNO PDF will print! I get a " this document can not be printed. Kindly use our troubleshooting help,"  When will ADOBE fix this??

      Sensuum
      Sensuum
      Known Participant
      October 5, 2023

      Same trouble here. Last versions of Sonoma and Acrobat. Distiller's opening and crashes. Obliged to open it in the Mac preview to print the document properly

      M
      MacTabbie
      Participant
      October 5, 2023

      Same problem here!

      Bug I think. Hopefully this will be solved soon.

      But it's oktober 5 so the release must be working now.

      C
      Charles32721752lp9s
      Participant
      October 4, 2023

      Use Preview.  Works fine.

       

       

        meh67
        meh67
        Inspiring
        October 6, 2023

        Agreed. For at temporary fix, right click Open With > Preview then print works fine.

         

        For a permanent fix (for me) I uninstalled Acrobat then re-installed it. I can print in Acrobat fine now. 

        N
        nathalies93917716
        Participant
        October 4, 2023

        Hi I had exactly the same issue after updating sonoma, on my mac mini and on my laptop . I tried to re install acrobat, obviously it didn'solve.  The only soltuion I found ( waiting for some update ) is to trasnfer my pdf on indesign, and print from indesign. Absurd!

        L
        Laure3268338424qf
        Participant
        October 4, 2023

        Just installed latest Adobe reader update and have been able to print

        J
        John326917034j0a
        Participant
        October 3, 2023

        I'm also having this issue, and now it gives me the error:206 when I attempt to search for updates from the Help menu.

        R
        richardt53610741
        Participating Frequently
        October 3, 2023

        After installing Sonoma (the new MacOS) Adobe doesn't print pdf files anymore:

        I deïnstalled Adobe from my Creative Cloud and reïnstalled the program but it didn't work...

        See the message, below

        Kan geen PDF maken van:

        /var/folders/7p/r9vy1b_129s36q8cwbz2b8zm0000gn/T/PSqMVCSX.tmp

        Met Adobe PDF-instellingen: Hoge afdrukkwaliteit

        zie het logbestand voor meer informatie.

        Does anyone know what to do?

        Best regards,

        Richard Toussaint

          Amal.
          Community Manager
          Amal.Community Manager
          Community Manager
          October 4, 2023

          Hi @richardt53610741 

           

          Hope you are doing well and thanks for reaching out.

           

          Our engineering team is aware of this issue and we're eager to work together to resolve it. I have shared more details with you in a private message, please check.

           

          Also as a workaround, please try to print the PDF as an image. Open the PDF > Go to Print > Advanced > Print as an Image

           

          Let us know how it goes.

           

          ~Amal

           

           

          R
          richardt53610741
          Participating Frequently
          October 12, 2023

          Hi Amal,

          Thanks for your reply. The solution you mentioned is not not sufficiently because the image has a poor quality. I use Adobe a lot so I hope a proper solution is on the way!

          Best regards,

          Richard Toussaint

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